Job: Campus Experience Lead – New York 

Level: Director 

Department: Campus Experience 

Location: L’Oreal USA HQ, 10 Hudson Yards 

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

The Campus Experience (CE) team focuses on the places and programs that define and drive L’Oréal culture, which sets us apart from other companies. We accomplish this by influencing how employees connect, collaborate, and celebrate on campus at L’Oréal. Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the CE team is focused on developing a best-in-class experience for anyone visiting our L’Oréal campuses across the US. 

What You Will Do: 

• The Campus Experience Lead guides and develops the Campus Experience team across 2 New York Locations, 10 Hudson Yards and 20 Hudson Yards, ensuring an optimal workplace environment for all employees and visitors. This role oversees all aspects of campus operations, from facilities management, security, and sustainability initiatives to reception, event management, food & beverage and mail services.  This role requires strong leadership, project management, communication, and data analysis skills, as well as a dedication to fostering a positive and engaging workplace culture. The Head of Campus will lead the team of Office Ambassadors, creating an unparalleled experience for every guest that walks through the door.

• The Campus Lead will also collaborate with global counterparts to align on a world-class workplace strategy and continuously seek improvements to the campus environment
• Create consistent processes and lead execution across workplace operations, including but not limited to work environment, security, cleaning, mailroom, food services, well-being, convenience, diversity and inclusion, and events
• Deploy new ways of working with the Campus Experience team in close alignment with our People Experience and IT functions
• Optimize all building utilities (e.g., HVAC, lighting, boilers, compressed air, elevators, etc.) and waste streams for maximum operational efficiency in alignment with campus and industry Operation and Maintenance (O&M) standards at each New York campus
• Partner with the Environmental, Health & Safety (EHS) team to create strategic project roadmaps to reduce energy, water and waste in alignment with the L’Oréal For The Future (L4TF) 2030 Commitments for each campus
• Manage the capital expense (Capex) and operational expense (Opex) budgets for the L’Oréal USA New York locations to deliver an optimal employee and visitor experience within the annual financial budgets for each site
• Support the decommissioning and relocation of office locations when applicable, while driving a seamless and welcoming experience  into new space
• Strategic Project Management: Lead the planning, execution, and delivery of high-impact projects. Develop detailed project plans, set clear milestones, manage resources, and ensure timely completion of deliverables
• Ownership of all elements of the campus experience with an employee-centric lens.  Act as the primary liaison with cross-functional teams to provide the best workplace experience
• Data Analysis and Insights: Utilize data and analytics to track key metrics, measure program effectiveness, and drive continuous improvement. Leverage insights for future programs and campus enhancements

• Communication and Change Management: Design and implement change management and communication strategies to drive the successful adoption of new programs and initiatives. Build strong relationships with key stakeholders and cross-functional teams
• Expand, conceptualize, and execute programs that drive employee engagement, boosting employee morale, employee recognition, learning and development, and a positive culture within the organization. Introduce new offerings and deploy strategies across campuses
• Partner with the HR and L4TF teams to support LEED & WELL certifications for all applicable facilities 
• Manage strong partnership with Finance, Legal, HR and local stakeholders on campus updates and processes
• Partner with global Campus Experience counterparts to work towards an aligned strategy for a world-class workplace environment 
• Continue to refresh and refine the campus for betterment 

What We Are Looking For: 

Required Qualifications: 

• This role is rooted in customer service and this candidate must view every campus role through a hospitality lens
• Excellent planning skills with the ability to establish clear priorities for the team
• Excellent organizational skills and the ability to continually multitask
• Extremely high standards and attention to detail.
• Minimum of eight years facilities/project management experience with operating expenses (Opex) and capital expense (Capex) management responsibility of at least $15MM+
• Bachelor’s degree in Business, Hospitality, Finance, Engineering or related discipline
• Experience managing a contracted foodservice vendor  
• Exceptional oral and written skills with the ability to communicate with all levels of Management
• The ability to build strong collaborative networks, and manage and influence stakeholders
• Experience working with a blended team of full time and contracted employees, creating an inclusive environment and ‘one team’ mentality
• Demonstrated track record of strong team leadership and staff development

• Familiarity with architectural plans and utility operations 
• Functional working knowledge of mail/shipping operations
• Willingness to travel to all L’Oreal sites within the USA 
• Background in hospitality and event management preferred
• Proficiency in MS Suite & Wrike or similar project management tool
• Experience with WELL/LEED Certifications
• Ability to be in the office 5x/Week
• Flexibility to provide support outside of working hours

Who You Are: 

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. L’Oréal is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. 
• You care about employees and treat them as your customer.
• You are collaborative and can work across many teams to accomplish your objective.

Relevant L’Oréal Competencies: 

• Lead with human sensitivity – Demonstrate respect, develops team dynamics
• Achieve results with integrity – Convey energy and focuses on results

• Manage complexity – Reason from multiple perspectives and contributes to decisions
• Interact Effectively – Listen, communicate and influence networks effectively & actively at all levels

What’s In It for You: 

• Salary Range:   $138,500 – $200,800 
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)  
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.  

Please note:   This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time.