Commercial BEST IT Program Manager

Location: Singapore
Division: O+O Zone IT (Tech & Digital)

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

Based in Singapore and reporting directly to the Head of Commercial IT, NA SAPMENA, you will be the primary architect and orchestrator of our strategic BEST Program. You will act as the key pivot point bridging regional commercial strategies with our India Tech Hub (ITH) delivery teams to maximize business value.

Strategic Roadmap & Delivery

• Drive the long-term technological and operational strategy for Zone Commercial IT.
• Consolidate market requirements into a cohesive Zone roadmap for SFA, DMS, and BPM.
• Manage dependencies and resource conflicts to guarantee seamless application deployments.

Financial & Program Governance

• Own end-to-end CAPEX/OPEX budget tracking and optimize resource allocation costs.
• Establish and lead high-level SteerCos and operational reviews with senior stakeholders.
• Define and govern the operational framework integrating commercial resources with ITH squads.

Stakeholder & Change Leadership

• Act as a trusted advisor to Market Tech Leads and Zone Business Owners, translating complex tech architectures into business outcomes.
• Champion the cultural shift required to run a blended business-and-tech captive model.

We Are Looking For

You are a highly experienced, strategic leader driven to lead large-scale business transformations and build collaborative, high-performing environments.

• Extensive experience in IT Program Management, Business Transformation, or IT Consulting within the FMCG or Retail sectors.
• Proven track record of managing or setting up global delivery hubs, shared services, or business-captive operations.
• Hands-on experience delivering large-scale rollouts for SFA (Salesforce), DMS, and BPM solutions.
• Advanced financial acumen with experience managing complex IT budgets.
• Mastered expertise in Agile program management at scale (Scrum, Kanban) and structured Change Management frameworks.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. To achieve this ambition, L’Oréal continues to recruit diverse, innovative, skilled, and minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications, and Infrastructure.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.