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Shanghai
Information Systems
Full - Time
30-Mar-2021
Job Descriptions
1. Drive Retail IT operations program across APAC in accord with Retail strategy under the supervision of APAC Retail IT Operations manager, in collaboration with global, zone, and local teams. 
2. Liaise with market retail IT and BPO to maintain and enhance the retail business operation tools 
3. Manage enhancement solution delivery and apply/scale best practices to support the business growth in APAC region 
4. Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams 
5. Manage and drive external vendors to sustain system operations 
6. Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions 
7. Support project planning & execution by evaluating operational/functional impacts by enhancement and change requests 
8. Build solid business relationship with Retail team. Bridge business and IT to support retail growth 
9. Collaborate with various APAC Zone IT teams to deliver business value on cross-domain activities

Other Requirements: 
- Strong system operation support and maintenance experience. 
- Strong project management skills in demand planning and follow through from initiation to project closure. 
- Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs. 
- Strong vendor management skills to drive execution excellence 
- Excellent verbal and written communication skills to understand business needs and convey solutions to stakeholders. 
- Strong sense of responsibility to fully own areas of retail IT operation. 
- “Can-do” attitude to drive results. - Ability to collaborate in teams. 
- Self-starter with high level of autonomy. 
- Retail POS experience is an advantage. Cegid POS solution is a strong plus. 
- ITIL certification is an advantage. ServiceNow experience is an asset. 

Added Advantages: 
- Proven project management experience. PMP qualification is an asset. 
- Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.