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Central SingaporeSingapore
Information Systems
Full - Time
01-Apr-2021

KEY JOB ACCOUNTABILITIES

The Employee Experience Executive Officer responsibility is to help L'Oréal employees throughout the organization to work at their best by facilitating their use of innovative and collaborative technological solutions

·       Assess incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence

·       Develop and maintain effective relationships and communication with internal users and/or external suppliers

·       Identify and resolve essential business IT functionality gaps

·       Plan and manage the launch of new Global and Zone services, solutions, and initiatives to end users

·       Produce communication and training assets describing products, services, components for end users; ensure they are valid and updated with the latest functions and features documented; manage the translation of assets in the appropriate languages for target audience

·       Analyse and plan for the fulfilment of the training demands of end users

·       Run training sessions and also guide local market representatives on how to hold training sessions themselves

·       Build and develop the Champions Community of end users across the Zone

·       Act as liaison between Champions and IT

·       Plan and execute communication with Champions, gathering feedback and brainstorming new ideas with the community

·       Co-management in organization of events with other domains

·       Create new ideas for Employee Experience events to strengthen and develop ties between end user communities and IT

·       Formulate new ways of capturing metrics to assess the success rate of Employee Experience related intiatives

·       Produce adoption KPI’s for all new EE initiatives

·       Identify areas for improvement

·       Produce suggested action plan

Requirements

l  Bachelor of Science or Business

l  Background of IT end-user support related experience is preferred

l  Reports to Zone Employee Experience Manger

l  Experience in transformation programs

l  Perfect command of English (Chinese or French is a plus); Possess impeccable communication/phone skills

l  Infrastructure services background preferred

l  Provide leadership in the areas of customer support and interaction, adherence to policies and processes, coordination with other IT domains

l  Ability to contribute both strategically and tactically

l  Willingness to learn, be a team player and a strong cross functional partner

l  Ability to work independently under little supervision within a demanding client centric environment.

l  Ability to interface with various levels of management

l  Ability to demonstrate innovative thinking and a strong entrepreneur spirit

PROFESSIONAL & TECHNICAL COMPETENCIES

FACILITATES KNOWLEDGE MANAGEMENT & EXPERTISE TRANSMISSION

         Rapidly acquires new knowledge on IT solutions and keeps constantly updated of technological opportunities & market trends in his/her field

         Organizes at his/her level the relevant transmission of the technical and/or project management skills and “know how”

DEMONSTRATE ENTREPRENEURSHIP

         Ability to demonstrate innovative thinking

         Ability to appreciate and propose new ideas, processes and solutions, while keeping a pragmatic eye

DECODE AND INFLUENCE

         Clarifies and simplifies technical concepts / solutions to facilitate action and decision making

         Listens actively to his partners/clients, to decode needs, qualify them properly and transform them in relevant solutions

         Takes change management and communication initiatives to facilitate the implementation of solutions and users satisfaction

ENABLE COOPERATION AND COLLABORATION

         Ability to develop collaborative/cooperative working

         Ability to work in a team with members from different expertise, places and cultures

         Ability to achieve collective goals

UNDERSTAND L'ORÉAL SYSTEMS AND TECHNOLOGY

         Rapidly acquires new knowledge on IT solutions and keeps constantly updated of technological opportunities & market trends in his/her field

         Organizes at his/her level the relevant transmission of the technical and/or project management skills and “know how”

         Knowledge of group wide specific Infrastructure (as applicable to specific role)

         Knowledge of the emerging and new infrastructure technologies

ABILITY TO INSPIRE / DEVELOP AND MANAGE A TEAM

         Ensure development of expertise

         Ability to lead change in business on IT taking into account structural and cultural issues and monitoring the impact

         Expertise and support organizational changes

UNDERSTAND L'ORÉAL BUSINESS

         Ability to understand overall business strategy, long term user/ customer needs

         Ability to translate into IT Strategy

UNDERSTAND L'ORÉAL SYSTEMS AND TECHNOLOGY

         Strong knowledge of key existing IT (applications and infrastructure) components

         Knowledge of the emerging and new technologies

ACTS AS A PROACTIVE BUSINESS PARTNER

         Imagines and promotes alternative options/solutions to match client needs

         Understands the “big picture” of the business, the operating model, the processes and the roles within the organizations

KNOWLEDGE OF PROJECT MANAGEMENT & METHODOLOGIES

         Knowledge of L'Oréal Project Management Methodologies (e.g. Agile)

         Understand approaches to define project steps and tools to set up action plans

         Rapidly acquires new knowledge on IT solutions and keeps constantly updated of technological opportunities & market trends in his/her field

KNOWLEDGE OF IT ARCHITECTURE

         Ability to develop / design an IT architecture

         Development of best practices and ability to use knowledge in various technology areas to build the architecture

         Strong knowledge of key existing IT (applications and infrastructure) components

UNDERSTAND L'ORÉAL SYSTEMS AND TECHNOLOGY

         Strong knowledge of key existing IT (applications and infrastructure) components

         Knowledge of Cybersecurity best practices

         Knowledge of the emerging and new technologies