Indefinido
El Segundo, CA
Training & Education
Jornada Completa
08-Jul-2024

POSITION TITLE: Manager- Education 

BRAND: Urban Decay

Location: El Segundo, CA               


 

POSITION PURPOSE


The Education Manager will lead strategy, development and implementation of retailer service & selling content, tools and leadership development programs for the field team across the U.S. This includes driving key education initiatives such as Best in class retailer service & selling content, field service & selling training guides, service & selling leader guides and leadership development programs. This position works cross functionally with Marketing, Field Sales, creative and sales.  

 

 

JOB RESPONSIBILITIES

 

  • Owns development and execution of internal service & selling materials for all levels within field sales teams, educator/leaders’ guides supporting protection of brand equity at the point of sale.
  • Owns and manages the education onboarding teams group, ensuring field training materials are updated and easy to locate
  • Owns monthly event communications to key
  • Support curriculum development and facilitate developmental trainings for sell through team supporting constant elevation of the execution and skills of the field team.
  • Leads the implementation of Consumer Engagement strategies to maximize client loyalty through service experiences.
  • Support and facilitate retail driving artistry workshops, skill certification and leadership seminars
  • Develop comprehensive onboarding, service & selling and artistry materials for the freelance team, ensuring they are well-versed in the best practices for service & selling.
  • Create, execute, and maintain Education dashboard communicating monthly highlights, key education insights, return on investment to key stakeholders.
  • Owns Sephora brand survey management, identifying service & selling gaps, sharing data weekly with Field Directors and sharing success and identifying opportunities with key stakeholders. 
  • Creating a feedback loop by identifying and communicating effectiveness of retailer trainings execution and service & selling performance with Regional Sales Manager and Regional Sales Director.
  • Collaborate with Marketing Product Education on coordinated listening circles to provide feedback from Field Sales to Product Education team.
  • Provide feedback and insights on service & selling techniques to Product Education team to incorporate in product training sessions and materials.
  • Organizing training calendar for freelance, service & selling and leadership development that supports the needs of the business through efficient facilitation, TTL Classroom-based trainings and other educational initiatives, In-Store Support, Leadership Development of Managers and Regional meetings
  • Organize artistry calendar to drive retail sales through artistry education aligned with consumer shopping moments, brand launches and brand priorities 
  • Strategically plan and execute sell through team market tours to gain insight on skill development, training effectiveness and competitive education landscape.
  • Strategically attend Ulta Round Robin trainings, retailer NSO and committed retailer trainings to Understand the needs of the changing consumer- by retailer, category, region and market
  • Lead by example by demonstrating exceptional customer service by directly interacting with customers on brand messaging, service & selling, application education, artistry and fulfilling customer needs.
  • Champion of brand field culture with HQ stakeholders 
  • Participate in special projects under the direction of the Director Education, events & artistry. 

 

 

URBAN DECAY CULTURE:

 

  • Urban Decay is an energetic, positive & highly collaborative community that likes to have fun. We encourage autonomy, are open minded & provide space for enablement. 
  • Urban Decay Values Employee engagement, encourages a flexible work schedule and prioritizes mental health & wellbeing 
  • Urban Decay seeks ambitious, agile & empathetic candidates with a growth mindset.
  • Urban Decay promotes a culture that reflects the Loreal values of ethics & integrity. 

 

 

QUALIFICATION STANDARDS

 

 

  • Bachelor’s degree preferred / 3-5 years related experience minimum
  • Sales Field experience is highly desired
  • Excellent oral and written communication skills 
  • Ability to work as a team member, ability to interface with multiple functions/personalities
  • Strong operational efficiency, process and timeline management  
  • Detail oriented 
  • Command skills
  • Strong project management and problem-solving skills
  • Adaptability/flexibility
  • Strategic, solutions-based mindset 
  • Creative thinking
  • Dynamic Presentation skills
  • Advanced knowledge and skill in Microsoft suite, Power BI
  • Knowledgeable in concur, salesforce, Egencia, my market, opera, 

 

PHYSICAL DEMANDS OR REQUIREMENTS

 

  • Duties may require travel and overnight stay
  • May occasionally lift and/or move up to 25 pounds
  • Based in el Segundo, 3 days a week on site.

 


Salary Range: 92k-125k base + Bonus


  • Puedes inscribirte en un máximo de tres ofertas en un período de 30 días.
  • No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
  • Visita el apartado “Tu espacio de candidatura” para ver las ofertas en las que ya te has inscrito.
  • Por favor abstente de crear cuentas adicionales con emails distintos ya que es probable que tus cuentas se unifiquen y que tus candidaturas en curso se pierdan