Brussels
Operations
Full - Time
21-May-2021

My role as Customer Care Officer:

Be the interlocutor of customers within Customer Service and ensure the complete execution of the order-to-invoice cycle (including reverse flows).


I am responsible for:

•Establishing a personalized relationship with all customers from all 4 Divisions in order to optimize the service level

•Proactively ensuring order processing and follow-up until invoicing

•Recording in Kepler Service and efficiently answering to the customers’ requirements (deadlines, shortages, information, disputes) in a defined timeframe

•Recording in Kepler Service, analyzing, following up and solving the disputes’ situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the Sales and Controlling teams, and the Physical Distribution

•Answering phone calls of all customers form all 4 Divisions and sorting entering emails on the unique email address of Customer Service


My competencies:

•Customer oriented

•Operational excellence and agility

•Controls risks, operates responsibly and acts proactively

•Bilingual FR+NL (ENG is a plus) 

•SAP, Kepler Service

•Customer Care best practices

•Communication skills (getting into customer’s shoes)


  • Puedes inscribirte en un máximo de tres ofertas en un período de 30 días.
  • No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
  • Visita el apartado “Tu espacio de candidatura” para ver las ofertas en las que ya te has inscrito.
  • Por favor abstente de crear cuentas adicionales con emails distintos ya que es probable que tus cuentas se unifiquen y que tus candidaturas en curso se pierdan