London, England
Other
Full - Time
22-Jul-2022

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

 

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

 

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else.

 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

 

In the Professional Products Division, our mission is to support hairdressers and develop the hair industry sustainably, while benefiting all. We’re the founding Division for the L’Oréal group, having history more than 110 years ago.

 

Here, you’ll be constantly looking to create connections between our brands, professionals and consumers in every market. Our mission is to always reinvent professional beauty and lead the digital transformation of our industry with a customer-centric approach.

 

Thanks to our 6 global brands like Kerastase, Redken and Pureology, and 3 local brands across the world, we provide professionals and consumers with better, safer and more sustainable professional haircare, experiences and services.

SUMMARY:


The Consumer Experience Team sits within the Digital and Innovation cross-branded team. The role supports transforming the professional hair industry through exceptional omnichannel (Online + Offline) experience that benefits all and paves the way for the Consumer Experience of the Future. 

JOB DESCRIPTION:

1. Create Best in class O+O+Pro CX: Help transform salons & our industry through a better consumer experience. Focus on all 4 pillars of transformation:

  1. Physical Transformation
  2. Digital Transformation
  3. Emotional Transformation
  4. Sustainable Transformation

2. Raise awareness & Amplify Reach: Support the team in Go to Market:

Ø  Instagram Channel

Ø  Salon e-Motion Talks

Ø  Salon Emotion In Session Event(s) & PPD Brand Events

Ø  Nurture the SE Community

3. Empower Business Partners to be Agents of Change

Ø  Supporting on Scorecard Tool Roll Out, Action Plan & Dashboard.

You will

Ø  Have a can-do attitude, hands on approach and drive your own projects.

Ø  Be a creative person both thinking & with design skills, producing assets, PPT’S and content for the team.

Ø  Have Project Management and multi-tasking skills

Ø  Be good with data analysing and be able to track KPI’S & ROI for the team

Ø  Have high attention to detail

Ø  Be passionate, interested in the beauty and/or retail industries

Ø  Have good Presentation Skills – with confident and conviction

Ø  Be able to work in a fast-paced environment

Ø  Digital/Media Skills preferential

L'Oréal competencies:

Ø  Acts/Leads with human sensitivity

Ø  Displays sensitivity to the ‘metier’ of L'Oréal

Ø  Demonstrates entrepreneurship

Ø  Innovates

Ø  Achieves results, with integrity

Ø  Manages complexity

Ø  Interacts effectively

Key Interactions:

Ø  Briefing and working closely with external agencies on design projects.

Ø  Work closely with other PPD brand teams, such as Commercial and Marketing

Ø  Communicate well with our salon partners (hair stylists and salon owners)

Ø  You show

Ø  Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Ø  Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Ø  Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits. 

Ø  Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives. 

Ø  Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

Ø  You get

Ø  We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Ø  Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

Ø  As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Ø  Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

Ø  How we recruit

Ø  At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.


  • Puedes inscribirte en un máximo de tres ofertas en un período de 30 días.
  • No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
  • Visita el apartado “Tu espacio de candidatura” para ver las ofertas en las que ya te has inscrito.
  • Por favor abstente de crear cuentas adicionales con emails distintos ya que es probable que tus cuentas se unifiquen y que tus candidaturas en curso se pierdan