KEY RESPONSIBILITIES:

Daily Operations Management:

• Performance Monitoring & Improvement: Track and analyze key performance indicators (KPIs) like On-Time In-Full (OTIF), backlog, and order aging. Identify areas for improvement and implement solutions to enhance efficiency and optimize delivery performance.
• Order Management: Oversee Cash on Delivery (COD) remittance, Proof of Delivery (POD) confirmation, and manage ad-hoc delivery requests and special handling requirements.
• Vendor Management: Develop and maintain strong relationships with transportation vendors. Train vendors on standard operating procedures, KPIs, and ensure alignment with company standards. Proactively troubleshoot issues and address performance gaps.
• Customer Satisfaction: Function as a customer advocate by actively managing and resolving customer complaints and pain points related to transportation. Analyze data to identify trends and implement solutions to enhance the overall customer experience.
• Reporting & Analysis: Prepare and present accurate and insightful reports on transportation performance, including analysis of trends, cost drivers, and improvement initiatives.

Cost Management:

• Budget Control: Manage and control transportation costs, ensuring adherence to budget and identifying opportunities for savings. Plan and revise the transportation budget quarterly.
• Claims Management: Handle claims for lost or damaged orders, liaising with vendors and internal stakeholders to ensure timely resolution and minimize financial impact.
• Invoice Reconciliation: Reconcile transportation invoices monthly to ensure accuracy and process payments efficiently.

Multi-Channel Logistics Management:

• Oversee and optimize transportation operations across diverse sales channels, including:
  • Offline B2B: Distributors, large retailers, supermarkets, shopping malls, and beauty salons.
  • E-commerce: Direct-to-consumer from platforms like Lazada, Shopee and Tiktok.

Projects & Innovation:

• Systems & Technology: Participate in User Acceptance Testing (UAT) for new logistics systems and features. Report and escalate system errors to IT teams and contribute to continuous improvement initiatives.
• Process Optimization: Identify and implement process improvements to enhance operational efficiency, reduce costs, and minimize environmental impact (CO2 reduction). Research and benchmark best practices within the local market.
• Vendor Selection: Lead the bidding process to acquire new transportation vendors, evaluating proposals, and negotiating contracts to secure competitive rates and service levels.
• Prepare for omnichannel Logistics: Contribute to building robust omnichannel fulfillment capabilities to seamlessly integrate online and offline operations.

 Gemba Walk & Operational Presence:

• Conduct frequent Gemba walks at warehouses and distribution centers to observe operations firsthand, identify areas for improvement, and ensure adherence to standards.
• Undertake occasional visits to customer locations to gain a deeper understanding of delivery experiences and gather feedback for optimization

REQUIREMENTS:

• Bachelor’s degree in supply chain management, Logistics, or a related field.
• Minimum of 3 years of experience in a transportation or logistics management role, with a proven track record of success in optimizing operations and driving cost savings.
• Strong analytical skills with the ability to analyze data, identify trends, and draw meaningful insights to solve problems and improve decision-making.
• Advanced proficiency in Extract-Transform-Load data for exploratory analysis and developing performance management dashboards by Microsoft Excel, SQL, and Python are preferred.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with internal and external stakeholders at all levels.
• Experience in the e-commerce or logistics industry, particularly with companies like LEX, Shopee Express, GHN, or Ninjavan, is strongly preferred.