For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. 

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Since 2023, Aesop has been part of the L'Oréal Groupe, the world’s #1 beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long-term career growth.

“A business doesn’t consist of walls or machines, but people, people, people.” – Eugene Schueller

Role Purpose

I will support the retail population in an operational and administrative capacity. I will take an active role in continually assessing, analysing and improving all operational aspects, whilst maintaining key internal and commercial relationships. As the first point of contact for all internal retail inquiries, I will provide accurate and timely administrative support and training to the retail team. I will effectively initiate and complete projects as required and demonstrate a high level of professionalism in all communication, reflecting company standards. I will be proactive, organised, and able to prioritise. With their excellent understanding and passion for retail, they will collaborate across many functions to drive efficiencies and support across our doors and teams.

Key Responsibilities:

• Provide support and answer internal Retail enquires

• Provide administrative support to the Retail management team

• Maintain effective and regular communication with the retail teams and colleagues and support office team on all key store issues

• Manage internal documents and processes on internal systems (Agora, Netsuite, etc.)

• Liaise with Human Resources to support the onboarding and exiting of relevant employees from appropriate systems

• Coach and guide Retail Managers with day-to-day operations

• Continuously assess and support the development of new operational processes, tools, and guides

• Collaborate with the relevant parties to implement and spearhead any process improvements

• Liaise with Global Retail to rollout initiatives at a regional level

• Communicate regularly with Global Retail in an effort of continuous improvement

• Roll out any new technologies, policies, and procedures developed by Global Retail

• Ensure all administrative and Cegid tasks are completed accurately and correctly within the specified/required timeframes

• Work on relevant projects as and when the need arises

• Ensure Aesop’s Health & Safety policy & procedures are maintained across all doors

• Execute and drive engagement for all projects or initiatives to support the Aesop Health and Safety policy

• Work collaboratively with other departments to develop solutions to Reported Incidents in stores

• Coordinate the routine execution of H&S tasks such as Risk Assessments and Audits

• Ensure Aesop’s approach to Loss Prevention is being adhered to across all doors
• Continuously review, assess, and improve processes relating to Loss Prevention, including but not limited to Employee Spend, Discretionary Discounts, Cycle Counts,

and Stock Loss

• Collaborate with cross-functional departments to improve Loss Prevention
• Manage and execute Retail Communication to all doors within the market
• Collaborate with various Global, Regional and Sub-Regional teams to collate succinct information and directives for retail
• Liaise with cross-functionals to optimise the communication to Retail and tasks being requested of Retail
• Collate cross-functional request and deliver a clear and efficient message to the market
• Challenge and prioritise cross-functional messages on behalf of the retail teams, to ensure the right information is being shared at the right time
• Execute routine visits to Signature Stores and Counters
• Conduct in-store audits and escalate areas of concern to cross-functional departments
• Support with the launch of new processes and procedures in stores, and capture key observations to share with cross-functional departments
• Partner with RBMs to drive continuous improvement of retail processes and procedures
• Drive the implementation of Global and Regional projects as needed
• Provide support as requested by the Retail Operations Project Coordinator to drive successful Store Openings, Refurbishments, and Closures
• Guide and coach Store Managers on Inventory Management guidelines and procedures
• Coordinate and execute routine Stocktakes and Cycle Counts
• Collaborate with the Merchandise Planner to provide support for Inventory-related queries
• Assess and implement strategies to manage controllable expenses and drive profitability including but not limited to store services and consumables

MY CORE KPIS ARE:

• Training delivery
• BA Engagement
• On time/On budget delivery

MY DELIVERABLES/OUTCOMES ARE: 

• Organisation BA trainings & conferences
• Organisation Retail Drive & Retailerconferences
• Administrative support

 HAVE IN-DEPTH KNOWLEDGE OF:

• Organisational tools/skills
• Education delivery support/operations
• Brands
• BA engagement

MY KEY STAKEHOLDERS ARE:

• Store Design Team
• Retail Directors
• Retail Business Managers
• Training teams
• VM & Marketing

MY KEY SKILLS ARE:

• Organisational
• Influence & Stakeholder Management
• Communication
• Troubleshooting & problem solving
• Medium Microsoft Suite Skills (Excel,PowerPoint etc)

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

#EVB