Hello, we’re L’Oréal! We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As a People Link Team Manager, you will be a key driver in shaping a more efficient, user-centric HR experience while leading and empowering a dedicated team of analysts. Operating during the 12:00 PM – 9:00 PM shift, you will provide critical operational oversight, ensure seamless employee support and drive HR administrative excellence and service continuity, and act as a change agent to elevate the new ways of working how we support our employees.

OPERATIONAL MASTER: Service Delivery & HR Excellence

• Employee support and Ticket Managementaccordingdedicated SLA & HR excellence frame
• Oversee Tier 1 operations for employee HR queries across SAPMENA, and provideaccurateinformation and guidance based on HR policies and procedures. Especially to cover the executive level case and HR for HR cases
• Act as the first-line communicator for HRchanges (e.g., new HR tools, policies, etc.), reinforcing the "why" behind new tools or policy updates to employees.
• Manage tickets through the case management system, ensuringtimelyresolution or escalation to the right touch points
• Collaborate with other BEST specialists (e.g. Rewards, Payroll, Mobility) to resolve complex cases
• Log cases, track progress, andmaintainresolution documentation

HR Administration & Lifecycle Management

• Full Lifecycle Admin: Execute few standard HR operational processes across the employee lifecycle (Pre-boarding, Onboarding, Documentation Generation, Time & Leave, and Offboarding). Ensure all administrative tasks through employee's life cyclecomply withL’Oréal’s global standards and local legal requirements. Mainly will focus on Plant based population and processes
• System Maintenance: Perform massive data uploads, configure employee data records, and manage position-related documentation in HR systems.
• Compliance & Audit: Support periodic data integrity audits tomaintain100% accuracy, ensuring all taskscomply withL’Oréal’s global standards and local legal requirements.

CHANGE AGENT & CONTINUOUS IMPROVEMENT

Be a change catalyst, drive for continuous improvement

• Flag outdated or missing content to support continuous improvement
• Track recurring questions or resistance points to inform central teams to create feedback loops
• Contribute to the clarification and reinforcement of “why” behind HR tools & policy changes when responding to employee inquiries 
• Support knowledge management team and providetimelyfeedback formaintainingthe updates on knowledge articles, and process documentation, to ensure consistent and compliant responses across the People Link team.

PEOPLE CHAMPION & STRATEGIC PARTNER

• Monitorthe team’s overall ticket volume and resolution speed across all clusters.Identifybottlenecks and reallocate resources among specialists tomaintainconsistent service levels.
• Act as a "Player-Coach." Use your hands-onexpertiseto mentor specialists, troubleshoot technical system issues, and elevate the team’s professional communication standards.
• Ensure consistency in how tickets are logged and documented across the team, regardless of the country, to enable clean reporting and audit trails.
• Serve as the first line of escalation and strategic partner for Country HRDs and HRBPs. Manage expectations through regular reporting on service health and employee sentiment.
• One-HR Collaboration: Lead the synchronization between your team, Payroll, Mobility, and local HR teams to provide a seamless people experience to all employees.

We Are Looking For

We are looking for a curious and analytical thinker with a passion for efficiency and process improvement. You are not satisfied with the status quo, you are constantly seeking better, smarter ways to work and enjoy using data to build a case for change. 

You're a great match if you have:

• Experience managing or leading a team in a centralized HR operations, shared services, or customer/employee support environment.
• Flexibility and commitment to lead a team working the 12:00 PM – 9:00 PM shift.
• A place for you to leave your comfort zone and grow beyond your potential (here,you’llbe encouraged to try new things and take risks!)
• A solid background in process-driven organizations with advanced skills in case management systems (e.g., ServiceNow) and HRIS platforms (e.g., SuccessFactors).
• A collaborative spirit, with experience working effectively across different HR functions and regional stakeholders.

• A proactive mindset, capable of balancing team coaching and operational stability with analytical, continuous-improvement projects.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here,you’llbe encouraged to try new things and take risks!)
• Real responsibility from day 1,there’sno sitting on the sidelines at L’Oréal.
• An environment where people of every ethnicity, social background, age, religion,genderand sexual orientation as well as people with disabilities are accepted, can speak up, willthriveand are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. To achieve this ambition, L’Oréal continues to recruit diverse, innovative, skilled, and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications, and Infrastructure.

Join our 2,000+ strong global HR community and contribute to making L’Oréal one of the most inclusive, innovative and inspiring People Driven companies. With us, you'll foster a culture of individual care and DEI, build a skills-based organization, leverage technology for impactful people experiences and enable the Group's transformations. Ready for global impact? Explore our diverse and unique career paths in Talent Acquisition, Learning, Rewards, HR data, HR tech, Transformation, and more.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.