Job Title:           QA Specialist

Division:           L’Oreal Operations

Location:          North Little Rock, AR 

Reports To:       Sr. Manager – Quality Assurance

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. 

What You Will Do:

INTERNAL AUDITS

• Develop and Maintain Site Internal Audit Plan
• Work with EHS to develop and maintain audit templates (to current standard) in Nimonik for all scheduled audits
• Execute yearly training for internal audit team
• Review audits for completion- including non-conformances tracked
• Provide visibility for overdue audits
• Accountable as Subject Matter Expert (SME) for internal and external audits

EXTERNAL AUDITS

• Execute L'Oréal external audits, per schedule, to vendor sites
• Back room support for FDA audits
• Develop and maintain general site FDA material
• Lead the quality aspect of preparation for ISO audits
• Execute yearly training for ISO audit prep
• Lead preparation for the DGO audit process
• Provide response to DGO following any items identified during the audit

CALIBRATIONS & MAINTENANCE

• Maintain calibration plan compliance
• Provide training to applicable employees
• Provide visibility and action plans for overdue calibrations
• Schedule and host calibration vendor on going to maintain compliance of calibrated equipment
• Accountable as SME for internal and external audits

ETQ SYSTEM

• Incident Management
  • Review and/or approval of completed incidents
  • Daily reporting of open incidents
  • Monthly reporting of aged incidents to drive closure
  • Responsible for the implementation of solutions and corrective actions (when applicable)
• Document Control
  • Development and maintenance of documentation
  • Monthly reporting of aged documents to drive reviews
  • Driving continuous improvement in documentation
  • Provide training (when applicable) for creation and updating documents
• Change Management
  • Maintain compliance of the change management module 
  • Administrative duties
• Accountable as SME for internal and external audits

TRI-VALIDATION

• Owner of the tri-validation system:

• Partner with Safety and Performance to drive compliance across the site
• Maintain renewal of validated lines
• Implementation of new lines
• Maintain updated visuals on the lines
• Provide ongoing reports to give visibility to interested parties on status at the plant

TARE WEIGHT VALIDATION

• Owner of the tare weight validations
• Maintain annual compliance through a partnership with production
• Accountable as SME for internal and external audits

PURCHASING

• Creation of POs for the quality department
• Responsible for tracking the monthly budget
• Provide ongoing visibility to current status of budget per month and year

MOCK RECALL & DIRECT FLOWS

• Execute mock recall and direct flows audits
• Complete report and share gaps for improvements with interested parties

GENERAL REQUIREMENTS

• Maintain Quality documents and Document Control Room
• Perform external and internal audits as directed
• Conduct general CGMP training as directed 
• Perform special projects
• Active engagement in Safety, Health, Environmental & Quality (SHEQ) special events.
• Ensure compliance to all applicable Regulatory, Corporate and Internal requirements with regards to the above mentioned functions
• Active participation in all required SHEQ programs.   Including but not limited to MESUR, SIO, QIO

Required Experience/Training:

• Bachelor degree in Science related field  
• 1 to 3 years of experience in a manufacturing environment working with compliance requirements

• Working knowledge of CGMP, FDA, and ISO9001 standards
• Working knowledge of driving and participating in audits
• Computer Skills and programs:  Microsoft Office (Outlook, Excel, Word, PowerPoint – Required) (Project – desired)
• Performance of risk analysis
• This summary describes the general nature of work to be performed and is not an exhaustive list of all responsibilities, duties, and skills required of an incumbent in this position

Competencies Required:

• Results driven; strong work ethic and customer focused
• Flexibility and adaptability in an evolving business environment
• Strong analytical & organizational skills
• Strong presentation skills
• Proven ability in building professional relationships, strong interpersonal and communication skills
• Proven ability to meet time-sensitive projects and deadlines

Technical / Professional

• Knowledge of FDA and ISO guidelines and their implementation in a manufacturing setting
• Ability to compose technical documents
• Excellent computer skills with advanced proficiency in Excel, PowerPoint and Outlook. 
• Must be able to interact effectively – both internally and externally   
• Ability to manage in complex situation often needing to deliver innovative results
• Ability to conduct thorough and timely audits with concise reports
• Must be willing to travel overnight
• Demonstrated success in persuasion, influence and negotiation skills
• Results Oriented
• Industry Specific Knowledge a plus
• Demonstrate strong analytical and organizational skills
• Demonstrate problem-solving skills and an understanding of simplification/improvement methodologies
• Demonstrate professional judgment and sound decision-making skills
• Maintain a safe work environment and follow all safety procedures
• Demonstrate 100% responsibility with regard to actions and reactions
• Act as a responsible citizen in our company and community
• Communicate effectively and concisely both orally and in writing

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs 

To learn more about L’Oréal’s commitment to sustainability, please click HERE 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other.