L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.  

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Khiels, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all encompassing demands of luxury consumers around the world. 

Mission: As a Make-Up Expert Trainer, your mission will focus on training and follow-up in customer experience to activate retail levers, empowering teams on L’Oréal Luxe brands content, and developing and managing digital training tools. 

KEY RESPONSIBILITIES: 

• Training and coaching in-house brand teams at El Corte Inglés and Perfumeries, with a strong emphasis on sales techniques and KPIs to achieve business objectives. This will be done in coordination with El Corte Inglés Retail Area Managers (RAMs) and Perfumeries Retail Management teams.
• Developing a digital area focused on customer experience (tutorials, live streams, etc.) and engaging with Beauty Advisors (BAs) within the ONE RETAIL community.
• Adapting and creating training tools and content to support the training plan for each retail channel.
• Contributing to improved product sales, aligning with the brand strategy by providing expertise in the product category, the brand itself, and consumer experience.

REQUIREMENTS: 

• 2-3 years of experience in Retail/Retail Education.
• Strong command of Retail and consumer experience, with the ability to train on sales techniques and beauty services.
• Deep expertise in make-up, with proven professional experience.
• A profound understanding of the beauty market with a focus on trends on social media and the needs of different consumer profiles.
• Proficiency with digital tools.
• Fluent English.
• Sensitivity to luxury and attention to detail.