Who is L’Oréal?
L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.
For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.
When beauty and tech collide, the impossible can happen!
In our journey, we are looking for talented individuals who can lead us on this mission.
Would you like to be a part of the adventure?
Why join us?
Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.
Responsibilities:
- Implements the medical action plan to increase recommendation.
- Carry out communication/promotional initiatives, and medical detailing aimed at target audience dermatologists.
- Enhance the image and increase recommendation of the brands, visit targeted doctors in the sector and present the brand’s products and services to increase recommendations.
- Promote the brands’ added value by emphasizing the technical and scientific characteristics of the products and services.
- Get to know the environment, the pathologies, the products, and the useful communication techniques for promoting the products and services
- Promote the products and services of the brand/Division to hospital and healthcare professionals to enhance the patient healthcare pathway (therapeutic education)
- Represent the brand/the Division at every contact opportunity with healthcare professionals and ensure they are followed up (congresses, continuing medical education program)
- Organize and carry out training and communication initiatives aimed at health professionals as part of the hospital and medical relations strategy of the brand (face to face, digital)
- Develop partnerships with health establishments, KOLs dermatologists.
- Implement the medical visit strategy –
- Respect target coverage, visit frequency and product cycles.
- Make systematic use of available promotional tools (detailing aids, publications etc.)
- Use all available digital and print communication channels to increase message frequency
- Implement communication techniques to adapt to doctor’s needs and personalize the approach
- Analyze the territory and make proposals for territory action plans, implement it, monitor it and adapt it to optimize results.
- Implement corrective and improvement action plans
- Manage administrative and reporting tasks
- Organize and optimize visit planning through Veeva
- Master and use monitoring tools for CRM/CLM platform activity
- Prepare visits and carry out qualitative and quantitative activity reporting in Veeva
- Ensure monitoring of the environment, key players, medical and scientific knowledge and feed relevant information back up to headquarters.
- Ensure respect of both internal and external ethical standards regarding relations with health professionals.
- Flag up any adverse side effects to cosmetic vigilance/ relevant department.
Requirements:
- Academic Background: An academic background in the sciences is essential.
- Experience: Preferably, candidates should have a minimum of 3-5 years of healthcare medical visit and detailing experience in the Pharma/healthcare industry. This experience should include coverage of specialists or private hospital channels.
- We are looking for a mixture of high-performing Pharma Sales/Medical Representation and Medical Scientific Liaison (MSL) capabilities, someone capable of moving beyond "sales" into advanced scientific dialogue.
- Medical Detailing Skills: The ideal candidate must demonstrate strong medical detailing skills, which encompass:
- Effective targeting and segmentation follow-up.
- The ability to establish an interactive and customized dialogue with physicians.
- Proficiency in handling objections and obtaining prescriptions.
- Maintenance of up-to-date physician files.
- Scientific Knowledge: Candidates should possess a strong foundation in scientific knowledge, including:
- Understanding skin and hair physio-pathologies and the broader medical environment.
- In-depth knowledge of our products and competition, including formulas and patient benefits.
- Development of a robust local medical network.
- Familiarity with regulatory constraints.
- Collaborative brand & team player
- Fosters synergistic relationships with commercial and marketing teams to increase brand’s growth
- Ensures execution of consistent actions that are aligned with overall brand’s strategies
- Positive & Resilient: Maintains a solution-oriented "positive mindset" when facing objections or market challenges.
- Proactive: Always looking at "what could be done better" to optimize territory results and medical impact.