For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT Teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Do:
We are seeking a technically proficient IT Analyst to spearhead Solution Design, Business Transformation, Project Management, and Global Supply Chain rollouts within L’Oréal’s IT ecosystem. In this role, you will be key to ensuring the operational excellence, support, and evolution of our supply chain planning systems across the Americas zone (US, Canada, and Latin America).
You will balance two critical missions: working together with expert on providing a level L4 Technical Support for advanced troubleshooting—with a strong focus on SAP APO SNP (Supply Network Planning)—and actively participating in Build activities (system enhancements, local/regional rollouts, and the future transition roadmap toward S/4HANA ePPDS / IBP). You will collaborate closely with regional managers, a Central Team in France, and our AMS support partners in India.
Key Responsibilities:
1. L4 Support & Application Health (Americas Scope)
- Act as the last escalation point (L4) for complex supply planning issues across the Americas, resolving critical incidents and service requests within SLAs, with a focus on SAP APO SNP.
- Monitor system "health" per need, as interface stability with partner systems, coordinating proactive communication with business stakeholders.
- Assist during business-critical windows such as monthly planning cycles, MRP runs, and peak operational periods (including occasional weekend support when critical).
2. Build Activities & S/4HANA Transition Roadmap
- Partner on regional rollouts and business transformation projects, translating business planning objectives into functional IT specifications.
- Facilitate, design, and test system enhancements, bug fixes, and configuration changes in SAP APO modules (focusing on SNP; exposure to PP/DS is a plus), working closely to seniors experts.
- Actively participate in project preparation, data mapping, and testing activities for the upcoming transition/integration from legacy SAP APO to more recent solutions.
- Collaborate with local and global teams to ensure seamless integration between legacy systems and next-generation S/4HANA platforms.
3. User Adoption & Continuous Improvement
- Develop and maintain clear job aids, system procedures, and technical documentation.
- Conduct training and coaching sessions to drive system adoption and digital maturity among regional key users.
- Liaison with our AMS support team to share knowledge, align support processes, and promote continuous operational improvements.
Qualifications Required:
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, Industrial Engineering, or a Supply Chain-related field.
- Experience: Minimum of 2 years of hands-on experience supporting or configuring SAP APO SNP within a Supply Chain domain.
- Support & Build Experience: Experience handling advanced troubleshooting (L4 support) and participating in IT projects, system enhancements, or rollouts.
- Technical Knowledge:
- Strong understanding of Supply Chain planning concepts (MRP, demand planning, network planning, and master data).
- Familiarity with SAP ECC modules (MM, PP and/or SD) and data interface/integration tools is a strong plus.
- Interpersonal Skills: Exceptional collaboration skills, with the ability to work effectively inside a geographically dispersed, multicultural team.
- Languages: Fluency in Spanish. Professional proficiency in English is required. Portuguese and/or French are desirable.
What’s In It For You?
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!).
- Real responsibility from day 1—there’s no sitting on the sidelines at L’Oréal.
- An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation, as well as people with disabilities, are accepted, can speak up, will thrive, and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal and environmental causes to make a concrete difference.
Why Join IT at L’Oréal?
At L’Oréal, IT is at the heart of our Beauty Tech transformation. Here’s what makes IT at L’Oréal unique:
- Growth: Join a constantly growing tech community of 2,000+ experts worldwide, with access to cutting-edge technologies, personalized learning paths, and opportunities to work on transformative projects. Collaborate with leading partners like SAP, Cisco, Google, and Amazon.
- Diversity: Be part of a global team representing 80 nationalities, with a strong focus on gender balance and inclusivity. We aim for a 50/50 gender ratio in recruitment and headcount, and we welcome people from all backgrounds.
- Entrepreneurial Spirit: Drive innovation with hyper-personalized devices and services like Lancôme Shade Finder and YSL Rouge Sur Mesure. Work on ambitious projects that combine groundbreaking science with cutting-edge technologies.
- Purpose: Contribute to sustainability and social responsibility through innovative tech solutions. Develop devices like Hapta (Lancôme) and Water Saver (L’Oréal Professionnel) to improve lives and reduce environmental impact.
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.