For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability.

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure? 

We have a suitable opportunity in the Supply Chain Division for the position of a Head eCommerce Customer Operations. In this Team Leader role, you are responsible to manage the overall ecommerce customer care operations starting with order to cash management, online availability of products, and inventory management and solve any blockages which come in achieving continuous business goals. You should be result oriented and be able to drive the team to constructively produce results which exceeds customer expectation. The individual should be a champion of automation and is expected to take data driven decisions. 

You should have minimum 8-12 years of professional experience. The location of the job will be in Mumbai. 

Key Responsibilities:

Key Competencies:

Physical Demands (e.g. % travel):

Education:

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.