Description

L’Oreal International Distribution (LID) South Asia is looking for a Customer Care Lead who will manage the whole order-to-cash flow, fulfilling the needs of the all distributor partners for this entity. This role will act as the team lead to strategize the efficient and timely distribution of our products and exceptional customer service to our partners adhering to the turnover and fulfillment targets. This role is ideal for leaders who have the passion to collaborate with internal and external stakeholders to collectively achieve the best service to consumers and have the ambition on team management.

Key Responsibilities

• Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (i.e. on order processing, sales terms and conditions, etc.)
• Ensure the execution of the credit policy defined with the Finance and Controlling team.
• Develop and maintain high level of collaboration with our clients especially on flow optimization, data exchanges, shared KPIs and resolution on customer complaints.
• Collaborate closely with Commercial team to align distribution strategies meeting the sales and marketing objectives.
• Ensure compliance with all regulations and L’Oreal policies related to distribution management and logistics.
• Be or manage within the team, the Local Business Owner who will be the main contact representing LID South Asia Customer Care on process and system improvements. Share and implement best practices from the Supply Chain community that could help in continuous improvement.

Essential skills to look for

• 4-5 years of similar experience preferably in Distributor management.
• Strong operational excellence, agility and customer orientation to foster a demand-driven supply chain with service as a priority
• Ability to optimize information, physical and financial flows along the whole Supply Chain
• Good analytical skills and expertise to leverage business data to anticipate business activities, act proactively and implement continuous improvement
• Strong leadership and influential skills
• Good communication skills and sensitivity to business
• Ability to balance long term strategic customer service direction with the day-to-day operational challenges and requirements
• Cultural awareness of regional stakeholders  
• Proficient Excel skills, hands on experience with SAP system is required