Unleash Your Potential at L'Oréal's Beauty Tech!
Who Are We?
For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world.
For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.
Today, L’Oréal includes more than 2,000 tech professionals and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.
Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.
A Day in the Life of a Commercial Run Tech Lead !
A dynamic and experienced Tech Lead will oversee the technical stability and service delivery advancement of our Commercial domain. The Tech Lead will be responsible for troubleshooting urgent issues, spearheading technical run projects, and driving performance improvements across our Salesforce-based main B2B platform and its surrounding integrations – including connections to SAP ECC/S4HANA and hybrid integration layers. There are also other important applications within the Commercial space, which will require the Tech Lead to support in a similar way.
This role combines hands-on technical work with leadership and mentorship responsibilities, with the goal of enhancing system efficiency, supporting business priorities, and fostering team growth.
Working under the guidance of the Commercial Service Delivery Manager, the Tech Lead will collaborate alongside the technical and functional teams of L'Oréal and key partners (such as Capgemini and application vendors). While the Service Delivery Manager is the primary contact for Business Product Owners and IT stakeholders at Zone and Hub levels, the Tech Lead will provide the technical depth and hands-on leadership to support and drive these activities.
In this role, You will..
Be responsible for the following:
1. Technical Leadership and Incident Management
- Oversee and resolve high-priority and emergency technical issues, ensuring rapid identification of root causes and the implementation of effective solutions.
- Coordinate with stakeholders on technical matters, including system integrations, recurring issues, and platform upgrades.
- Act as a key technical escalation point, working alongside partners to ensure timely incident resolution within SLA timeframes.
- Ensure clear communication flows throughout the incident lifecycle, keeping business users and IT stakeholders always informed.
2. Performance Optimisation
- Identify performance bottlenecks to improve system efficiency and accelerate time-to-market.
- Propose and implement cost-reducing solutions and performance-enhancing techniques, such as dynamic payload adjustments and workload automation improvements.
3. Technical Strategy and Innovation
- Stay up to date on emerging technologies and evaluate their potential impact on our systems.
- Propose and champion new technologies or methodologies to solve business problems and improve system performance.
- Experiment with new tools and techniques and share insights with the wider team.
4. Mentorship and Team Development
- Provide technical guidance and coaching to team members, including conducting code reviews and actively fostering skill development.
- Create and facilitate learning opportunities, such as workshops and tech talks, to support continuous team growth.
5. Business Priorities and Automation
- Engage with key business topics to address issues such as integration performance, platform reliability, and Field Force user experience.
- Drive and implement automation initiatives to enhance operational efficiency, including testing frameworks and notification systems.
6. Reporting and Analysis
- Generate and analyse technical reports to support ongoing system improvements and strategic decision-making.
- Evaluate technical metrics and performance data to identify and drive continuous enhancements.
7. Team Support and Performance Management
- Assist in ticket analysis and resolution, ensuring accurate estimations and constructive feedback.
- Set clear performance expectations, provide regular feedback, and conduct performance evaluations to support the career growth of team members.
What are we looking for?
- Proven experience in a technical leadership role, with a strong background in system performance optimisation and incident management.
- Expertise in relevant technologies and a track record of successfully leading technical projects from inception to delivery.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues calmly and effectively under pressure.
- Demonstrated experience in mentoring and developing team members, with a focus on code quality and knowledge sharing.
- Experience with Salesforce Sales Cloud and/or Service Cloud, and familiarity with B2B or Field Force platform environments.
- Understanding of integration technologies, including SAP ECC/S4HANA (ALE/IDocs, BAPIs, OData), hybrid integration platforms, RESTful APIs, SOAP web services, and workload automation tools (e.g. Control-M, Automic, Redwood).
- Strong communication skills, with the ability to coordinate effectively across internal teams and third-party vendors, and to present technical concepts clearly to non-technical stakeholders.
- A proactive approach to staying current on emerging technologies and implementing innovative solutions.
- Experience with performance reporting, technical analysis, and automation tooling.
- High levels of resilience — this is a fast-paced RUN environment where multiple challenges can arise simultaneously.
What’s In It for You?
- Working with cutting edge Technology, empowering employees with new age learning, global exposure, and opportunities to build future-ready careers.
- A flexible and modern workplace, enabling teams to perform at their best through a smart hybrid model that supports balance and autonomy. A 3 Day in Office, 2 Day Work from Home setup.
- Employee support at every life stage, with inclusive and progressive parental policies that help individuals and families thrive.
- Holistic wellbeing offerings - personalized health benefits and strong mental wellness support to ensure employees feel their best.
- Reward and Recognition opportunities, long-term incentives, and opportunities to share in L’Oréal’s collective success.
- L'Oreal is an Equal Opportunity Employer and takes pride in a diverse environment
Good to know: The Recruitment Process
- Interview with HR
- Technical Interview
- Interview with the hiring manager
We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.