Job Title Assistant Manager, Customer Experience -- LDB
Division: LDB
Location: Hudson Yards
Reports To: National Account Director, Amazon -- CeraVe
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.
What You Will Learn:
In this role, you will act as a key stakeholder for the Amazon team in owning content strategy on the platform. Using search frequency data and competitive insights, the Assistant Manager will lead SEO optimizations for Amazon, working closely with Brand Marketers and the Commercial Sales Director to bring the brand to life on Amazon. This individual will be responsible for:
- Manage the comprehensive digital planogram for all Amazon-listed products, optimizing for organic visibility and search performance.
- Oversee the end-to-end e-commerce product launch process on Amazon, including competitive research, timeline management, creative asset coordination, and go-live execution.
- Collaborate closely with the Amazon Media team to optimize traffic generation and enhance performance for key product listings.
- Develop and execute content optimization strategies for existing Amazon product pages, leveraging search trend analysis to enhance SEO and complement media initiatives.
- Partner with cross-functional DMI Global Marketing, Digital and US Marketing teams to ensure alignment with overall brand vision and objectives.
- Coordinate with advocacy & influencer and national media teams to secure and execute high-impact campaigns for key Amazon moments.
- Track and analyze the performance of offsite traffic drivers to Amazon, providing actionable insights for continuous optimization.
What We Are Looking For:
Desired Skills & Qualifications:
- Bachelor's Degree required.
- 1-2 years of professional experience in Brand Marketing, Amazon e-commerce, SEO, or a Media capacity.
- Exceptional written and verbal communication skills, with the ability to articulate complex information clearly and effectively.
- Foundational understanding of sales and marketing.
- Demonstrated strong analytical thinking, robust project management capabilities, creative problem-solving skills, and a highly collaborative approach.
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Prior experience with Amazon Vendor Central or Seller Central platforms is a plus.
- Proven ability to thrive in a fast-paced, dynamic environment, effectively managing multiple priorities and adapting to rapidly changing demands with a strong sense of urgency.
- Ability to work on-site at our Hudson Yards office three days per week.
As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Additional Benefits Information As Follows:
Salary Range: $84,500-100,000 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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