Unleash Your Potential at L'Oréal's Beauty Tech!
For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.
Today, L’Oréal includes more than 2,000 tech positions and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.
Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.
YOUR FUTURE TEAM
Our Global HR Tech Team manages a set of digital services for employees, managers, and HR teams all around the world.
The team is seeking a motivated Service Delivery Manager to oversee the efficient delivery of HR Tech services globally. In this role, you will be responsible for managing the operations and support of HR systems globally, defining the standards for all zones, ensuring Service Level Agreement (SLA) compliance, driving global process improvements, and collaborating with the Global HR & IT leadership, zone teams, and managed service providers.
What you’ll do
Strategic Steering & Roadmap
- Ensure continuous successful Service Delivery and consistency for our Global Applications: One Profile and One Payroll, as well as steering the roadmap forotherHRand Corporateapplications.
- Govern the backlog of incoming demands, work with Business Owners on their prioritization, and ensure the proposed solutions are delivered ona timelybasis in line with the Core Model.
- Stay informed about emerging trends in HR technology and contribute to the development of HR Tech strategy and governance.
Global Governance & Community Leadership
- Lead the Global HR Tech Service Delivery Community, creating the process framework and fostering collaboration between all Zone HR Tech teams.
- Lead the Group-wide Service Delivery Governance and provide strategic reporting on global incident trends to senior IT leaders.
- Define, govern, and manage the support services within the defined standards (KPIs and SLAs). Ensure that best practices are standardized and followed globally.
Operational Excellence & Crisis Management
- Set the global framework for corrective,evolutionaryand technical maintenance; take proactive action to ensure application stability and security to avoid potential service disruption and/or system outage.
- Define a clear emergency action plan andvalidatethe disaster recovery plan in place.
- Act as the ultimate escalation point and take ownership of critical global incidents, coordinating with regional teams and vendors to ensure fast resolution. Establish effective andtimelycommunicationwithGroup stakeholders. Ensure RCAs are provided and shared as learnings for all zones.
- Collaborate with other Global IT functions, including Data, Cybersecurity, and Integrations, to ensure the end-to-end process is fully functional at all times.
Relationship Management & Performance
- Develop andmaintaineffective relationships and communication with Business Leaders, Regional SDM leads, and external suppliers.
- Pilot the performance of Global Managed Service Providers;identifyopportunities for their continuous technical upskilling and ensure alignment with L’Oréal’s global IT strategy.
- Provide regular reports on service delivery with relevant KPIs; standardize andmaintainuser-friendly dashboards withreal-timedata.
- Maintain effective communication and provide alerts to IT and business stakeholdersregardingsystem updates, issues, and improvements.
THIS IS WHAT YOU WILL NEED TO SUCCEED!
First and foremost, we love people that are curious, collaborative, eager to have an impact, proactive, and who value innovation, autonomy, and team spirit.
Secondly, in this specific position, it will be important for you to have:
Must Have
- A true Service Delivery Manager Mindset
- An interest for the HR and Corporate Domains
- ITIL Certification
- Proficiencyin ServiceNow or similar platforms, including incident management, problem management, change management, and service request management.
- Ability to prioritize and manage multiple tasks simultaneously in a complex and fast-paced environment.
- Ability to collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure smooth service delivery and support processes.
- Strong problem-solving skills, with the ability to propose and implement innovative and scalable solutions.
- Excellent communication and interpersonal skills to effectively engage with stakeholders at various levels of the organization.
Nice to have
- Knowledge of SAP SuccessFactors functionalities, configurations, and integration points.Relevant certifications in SAP SuccessFactors or ServiceNow are highly desirable.
- Experience in managing HR technology services and support for a large-scale international organization.
- Familiarity with HR processes and practices, including but not limited to employee lifecycle management, performance management, learning management, and talent management.
- Experience working in a Global Corporate function or managing multi-country regions is a plus.
LET US GIVE YOU 6 OTHER REASONS TO JOIN US!
Joining L'Oréal means joining a company that:
- Invests in Techand positions its Tech teams at theheart of its digital transformation strategy.
- Allows its employees to have areal impact, to test their ideas, toinnovateand to build our future.
- Offers aHybrid Work Policy:3 Days in Office, 2 Days Work from Home
- Provides many benefits:VIP staff shopoffering our products at a preferential rate, a company restaurant & gym, 60% reimbursement of transportation subscription, a work council offering lots of employee discounts (social & cultural activities, holiday vouchers etc.) and much more!
- Deliversapowerful and innovative HR policy: dynamic mobility policy, significant investment in employee training, regular re-evaluation ofremuneration,numerousinnovative HR measures: Time Savings Account,paternity leave, Citizen Day, etc.
- Isan Equal Opportunity Employerand takespride in adiverse environment. We would love to find out more about you as acandidateand we do not discriminate in recruitment, hiring, training, promotion, or other employment practices.The beauty we find in our differences gives us the freedom to go beyond.That’sthe beauty of L’Oréal.
Want to learn more about L’Oréal Beauty Tech? Click here.