Job Title : Manager, Education
Division: Luxury
Location: New York City - Field Based
Reports To: AVP, Client Experience, Retail Excellence
What You Will Learn:
The Manager of Education serves as primary creator, trainer, and events lead for content and tools, delivering compelling elevated events and effective trainings across all retailers. This role is responsible for the creation of conversion-driven education content to engage the field, retailers, and BA community. As an integral part of the Client Experience and Retail Excellence team, the ideal candidate is a creative-minded self-starter with exceptional communication, organization and presentation skills, and demonstrates a passion for service, product, and brand storytelling. This position reports directly to the AVP of Client Experience and Retail Excellence.
What We Are Looking For:
Required Qualifications:
• Minimum of 5+ years professional experience as an educator in beauty/fragrances or retail management
• Self-motivated, results oriented, strategic & creative mindset, collaborative leadership
• Exceptional verbal & written communication, presentation, and public speaking skills
• Proficient knowledge and awareness of beauty industry, market, and competitive trends
• Track record of effective working relationships across levels: brand leadership, retailers, BAs, and clients
• Expert knowledge of computer programs – Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
• Socially savvy and understanding of digital content creation, including video and training tools
• Must be able to travel for the needs of the business (30%)
• Ability to lift and carry up to 40 pounds
Judgment and Decision Making:
This position must be a self-starter who is able to manage projects, schedule, and full role responsibilities with intermittent supervision. Must be able to successfully collaborate with cross-functional partners and key stakeholders from L’Oreal field, US headquarters and global teams.
Financial Scope:
• Annual Budget Responsibility: Personal T&E Budget
• Annual Revenue Responsibility: Responsible for Education Program spend
Drive Fragrance & Client Engagement via exceptional training content and delivery • Manage and develop training content, with creation of engaging education tools • Understand needs of brand and retailer to develop meaningful education content • Develop coaching tools/programs for BAs and field teams on selling skills, product knowledge • Conceptualize, design, and produce impactful training content for all retailers in partnership with cross-functional teams • National trainer and primary facilitator for education across all retailers • Provide support and guidance to the field as a Brand expert point of contact, from an education and events standpoint
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Elevated Events Expert • Conceptualize, design, and produce elevated events for all retailers that positively impact client experience and retail sales working in partnership with cross-functional teams • Partner with Field Vice President/Regional Sales Directors to review business and design event needs and programs by retailers. • Manage event programs. Track, evaluate and provide feedback/recommendations on how to improve events and maximize Return on investment (ROI) • Captain project management from vendor communication to creative through completion.
What’s In It For You: - Salary Range: $98,400 - $145,000
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
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Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind. |