Manager, CIO Office & Transformation (NA & SAPMENA)

Reporting Line

Reports to: Director, CIO Office & Transformation (NA & SAPMENA)

Role Purpose 

The Manager, CIO Office & Transformation drives portfolio governance, transformation enablement, and CIO Office operations for NA & SAPMENA. The role supports decision readiness and value realization across the Zone portfolio in partnership with CTO and business teams, strengthens operational excellence and ways of working, advances AI and product/agile adoption, and elevates executive communication and community engagement.

Key Accountabilities

1) Zone Portfolio Governance & Decision Readiness

•    Run end-to-end Zone IT governance cadence (CPP/AR/Roadmap reviews), ensuring leadership has clear, decision-ready inputs. 

•    Consolidate and structure portfolio demand, priorities, dependencies, risks, and value cases into a coherent Zone portfolio narrative. 

•    Drive value tracking and benefits realization discipline with business and IT stakeholders.  

2) Portfolio Data Quality, Reporting & Single Source of Truth

•    Own portfolio data quality standards and governance for the Zone PPM/ITBM ecosystem (eg.ServiceNow), ensuring accurate scope/status/financials/resourcing.

•    Build/maintain executive-ready dashboards and reporting packs that enable proactive governance and fast decisions. 

3) Transformation Enablement (Ways of Working / Product / Agile / Change)

•    Enable Zone transformation initiatives by providing frameworks, operating cadence, maturity checks, and adoption support (e.g., Product/Agile ways of working, change practices). 

•    Support rollout of enterprise change approaches (e.g., ADKAR-aligned practices) in partnership with relevant stakeholders. 

•    Conduct lightweight maturity assessments, identify gaps, and drive practical improvements to sustain adoption.  

4) AI Adoption & Innovation Activation 

•    Drive AI adoption and Innovation across the region by identifying high-impact use cases that align with business priorities.

•    Enable adoption by providing frameworks, tools, and knowledge-sharing to embed AI into daily workflows.

•    Facilitate innovation routines (e.g., committees/showcases) to progress use cases from PoC to scaled deployment.

•    Foster a "test and learn" culture to support adoption of AI and emerging technologies.

5) CIO Narrative, Communications & Executive Engagement

•    Translate strategy into clear executive messaging and “what this means” narratives for Zone leadership and broader IT audiences. 

•    Produce high-quality CIO briefing packs, updates, and communications plans; support townhalls / major IT moments and storytelling on impact. 

6) Operational Excellence (CIO Office Standards & Rigor)

•    Strengthen core CIO Office operating discipline: templates, standards, governance hygiene, and continuous improvement of CIOO&T processes. 

•    Translate strategic direction into clear plans and support consistent execution through governance and follow-up.

Candidate Profile (Skills & Behaviors)

Must-have capabilities

•    Strong PMO / portfolio governance leadership in a regional or multi-market environment; can run cadences and drive decisions. 

•    Executive communication: can synthesize complex inputs into crisp narratives and decision-ready packs. 

•    Resilient and self-driven: able to manage multiple priorities independently, and navigate complex stakeholder ecosystems with strong time management and ownership. 

•    Influence without authority across senior stakeholders; confident facilitator who can challenge constructively. 

•    Transformation mindset: practical experience enabling adoption (ways of working, change practices, operating model routines).

•    Analytical rigor: comfort with data quality, dashboards, and financial/resource views

Nice-to-have

•    Experience with AI/digital innovation programs and scaling pilots.

•    Exposure to Agile/Product maturity assessments, coaching, or transformation programs. 

Tools / Technical Skills

•    Microsoft Office applications - Office Suite (Project, PowerPoint, Excel, Word), Visio

•    Knowledge of tools for data extraction & reporting such as Power BI, MS Excel preferred

•    Solid grasp of project/program fundamentals; familiarity with ITIL/Agile is beneficial. 

•    PPM/ITBM tooling (e.g., ServiceNow), portfolio reporting and governance workflows. 

Experience & Education

•    Bachelor’s degree (Business/Engineering/IT or equivalent) 

•    6+ years experience across PMO/portfolio/program leadership, transformation, or CIO office roles in an international environment.