Multi-Brand Be Luxe Retail and Education Manager

Location – East Birmingham/Midlands

At Be Luxe you are a champion of simplicity through strategic leadership and communication, coupled with retail excellence and brand portfolio management to bring to life an agile workforce. At the heart of our DNA is inclusivity both as a team, as well as ensuring customer centricity in everything we do. With agility being a core value to how we manage our brand portfolio and business drivers, we adapt and develop ourselves and our strategy, ensuring we are winning together as a team.

What are key highlights of this role?

We are looking for an exceptional Retail and Education Manager who can blend strategic business acumen with a service-led coaching style to navigate the future of our retail space. You will lead by example, with a genuine excitement and love for our brands, luxury retail and exceptional customer experiences.

Your mission is to develop your retail teams across multiple sites to deliver outstanding service whilst driving productivity in line with the Be Luxe strategy. You will be a strong coach and be able to adapt your style to work side-by-side in your stores. As well as developing teams, you will be putting in place strong retail plans, to grow your portfolio, as well as gain market share in your stores.  In addition, you will be able to influence and engage our Retailers and Senior stakeholders. You thrive on change and seize any opportunity to innovate, and you have a proven track record in growing and developing talent.

What are the key responsibilities?

RETAIL MANAGEMENT:

• Be a One Luxe ambassador and advocate of change 

·        Manage store targeting process to ensure that they reflect a consistent strategy, ensuring performance is in line with company goals

·        Achieve the targets and manage the collection of NPS and CRM data

• Through regular in store visits provide detailed feedback to Retail & Education Director and HR Retail on successes and challenges

·        Manage the FTE and Headcount targets for the stores in your region and monitor productivity levels

·        Put in place action plans to grow the sales and KPI’s of your stores 

• Identify opportunities through analysis of the business and react to the market to maximize results 

• Leverage your retail acumen and skills to influence your retailers. Influence future retailer initiatives; ensuring the brands maximizes all available opportunities 
• Support seasonal retailer strategy meetings and maintain regular interim meetings reviewing performance and recommending actions as needed

• Leverage your multi-brand understanding to influence your teams and maximize results through effective portfolio management 

PEOPLE DEVELOPMENT AND MANAGEMENT:

·        Have a passion for your people – as part of your role you will strategically spend a lot of time in store coaching and developing Beauty Consultants with a focus on development of service and commercial skill sets

·        Recruit, onboard, coach and develop new starters into the business

·        Contribute to the engagement of digital learning and engagement 

• Collaborate with teams to ensure consistency, success and achieve results together 

• Own the talent development and coaching of your retail teams to exceed targets and provide career progression, upskilling and enabling Team Managers 

• Manage performance effectively and timely to maximize sales and service performance

• Take ownership and manage HR cases within your team

OPERATIONS:

• Create a One Luxe communication approach to build excellent retailer relationships and collaborate with retailer to ensure success 

• Monitor and report back on stock levels to optimize performance

·        Ensure excellence of brand image in the stores at all times; counters, displays, team, etc

• Champion simplicity through ways of working with head office and field teams

• Financial management of budget and expenses

• Provide proactive feedback to Head Office departments to help drive collaboration between brands 

• Oversee and influence across-functions to ensure a joint-up approach through Education, Artistry and Events 

Preferred Qualifications

·        Previous sales and team management experience, ideally within beauty industry

·        Exceptional leadership and coaching skills 

·        Experience and understanding of effective sales techniques, customer service and proven ability to drive results

·        Strong analytical skills

·        Valid UK driving licence 

·        Strong capability on Microsoft Office (including Excel) and Outlook

Professional & Technical Competencies 

MASTER RETAIL FUNDAMENTALS

• Stays up to date with Market, consumers and competition and translates findings to positively impact business 
• Builds on categories and shopper insights 
• Leverage Business drivers

DEVELOP BUSINESS & OPERATIONS

• Highly resourceful, flexible and ability to solve problems 
• Ability to strategically forecast and meet your agreed productivity targets 
• Ensures events and animations are planned into the retail calendar 

ENHANCE SELLING & CUSTOMER EXPERIENCE

• Influences current and future retailer initiatives and collaborations to maximize opportunities 
• Focuses on customer service and builds customer relationships 
• Understanding and affinity for in-store merchandising 

FOSTER RETAIL DEVELOPMENT

• Manages BA staffing and Retail partnerships 
• Improves NPS and Mystery Shopper by implementing action plans based on feedback 
• Trains and coaches on selling and service