A Good Opportunity at L’Oreal Korea🎉
Calling all innovators, disruptors, and dreamers!
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together!
Position: Performance Manager, - CMO Team - Luxe Division
WHO WE ARE:
In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Khiels, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
A DAY IN THE LIFE:
- Consumer/Digital KPIs Management:
- Track activation performance and manage KPI frame on CRM, Media, Marketing ROI, and Retail activations
- Conduct performance & ROI analyses of online and offline consumer activities to inform and influence the strategies of relevant functions
- Consolidate & deliver Performance & Consumer KPIs for omni-channel reports and insights for all related functions at CMO, CGO, and BUs.
- Retail KPIs Consolidate & Reporting:
- Track key retail performance KPIs, including AUS and IPT (Average spending size), Customer service scores, and other door-level metrics, to inform sales strategies
- Review the compiled regular sales reports from both offline and online channels. Monitor traffic, customer service rate and satisfaction rates to analyze efficiency of retail and marketing investments
- Analyze Beauty Advisor (BA) performance & productivity data to identify top priorities for offline service, sales performance, and BA coaching & engaging needs, then share these insights with the Retail Education team to tailor training programs
- Consumer Engagement Project Management:
- Assist CMO team projects related to consumer journey & touchpoints, digital performance, marketing efficiency, and retail service & productivity.
- Collaborate with CRM, Online Shopper Excellence, and Omni-service teams to define, monitor, and analyze omnichannel KPIs based on data-driven insights
WHO YOU ARE:
- Education: University graduate
- Years of experience: 4~8 years (Senior specialist or manager)
- Experiences:
- Experiences in trade marketing, business Intelligence, retail sales planning & strategy or a related role.
- Experiences in Beauty or FMCG industry is preferred.
- Language: Fluent in both Korean and English (Speaking & Written)
- Other Skills:
1) Strong analytical and problem-solving skills with an eye for details
2) Comprehensive understanding of omnichannel(offline & e-commerce) dynamics in the Korean market
3) Excellent communication skills and must be a team player
4) Proficient in Excel & PowerPoint, Data visualization experience with Power BI or Tableau is a plus
5) Fluent in both Korean English (Spoken & Written)
WE ARE ENGAGED & COMMITTED:
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.
The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.
We are proud to be an equal opportunity employer.
(*Please attach your updated Eng. resume when you apply.)