LUXE Kiehl’s Beauty Advisor 

Location: New York City Area- Bloomingdale’s 59th Street

Division: L’Oréal Luxe- Kiehl’s since 1851

Reports to: Kiehl’s Business Manager & Account Executive

Who We Are

At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.

Join L'Oréal: As the world's #1 beauty company, with a presence in over 150 markets, we are embarking on a transformative journey that embraces sustainability, digital innovation, and societal progress. We are dedicated to shaping the future of beauty by harnessing the power of technology, data, and science to tackle global challenges while staying true to our social and environmental commitments.

We're proud to have earned recognition as industry leaders in:

• Most Innovative Companies - Fast Company, 2023
• Top 5 - Most Attractive Companies Worldwide Among Business Students -Universum, 2023
• Top 25 World's Best Companies - TIME, 2023 
• Top Companies for Executive Women - Seamount, 2023
• Best Place to Work for Disability Inclusion - Disability Equal Index, 2023

With 86,000 dedicated employees spread across 150 countries, L'Oréal leads the global beauty industry and pioneers’ beauty technology. Our portfolio comprises 36 international brands grouped into four divisions. For over a century, we've been committed to making beauty accessible to all, and our goal is to reach another billion consumers worldwide through innovation.

Now, it's your moment to shine. If you are experienced, embrace challenges, value continuous learning, and want to create a positive impact, we invite you to join our diverse teams. Whether you're an industry veteran or a seasoned professional, we are always on the lookout for exceptional talents to contribute to our mission.

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Kiehl's, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k  experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

A Day in the Life

L’Oréal is looking for A Kiehl’s Beauty Advisor/ SkinPro

Who we are looking for:  

A Beauty Guru: You're passionate about all things beauty and love sharing your expertise! You're a pro at giving personalized advice and helping people find the perfect products that make them feel empowered.

A Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routing that expresses who they are.

A Trendsetter: Being active on social media, you’re always on top of the latest make-up and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.

A Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.

A Brand Ambassador: You’re a true believer in the L'Oréal Luxe mission and values. You’re passionate about our iconic brands and can’t wait to represent them.

Requirements

• 3+ years of specialty retail store experience
• Previousexperience incustomer service (preferably in the Beauty/Skincaresector)
• High School Diploma or GEDrequired
• Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store
• Strong customer service mindset
• Ownership over the questions youare required torespond to, doing so effectively andin a timely mannerwhile knowing when to escalate
• Strong time management and organizational skills to manage high volume of in-store interaction 
• Digitally savvy – you pick up digital tools quickly and know how to be effective using social media
• Embrace change as this role has room to grow and so does the successful candidate
• Connect with our clients to provide good solutions and after sales/clientele
• Must be able to work on your feet all day

• Walk up and down a flight of stairs and/or ladder if necessary
• Lift up to 25lbson a regular basis
• Ability to work flexibility during retail hours, which is likely to include evenings, weekends, and holidays

Responsibilities

Elevating Customer Experience 

• Delivering the One Luxe Experience:Consistently execute the One Luxe service model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling:Confidentlydemonstrateproducts, immerse customers into the brands heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs. Provide beauty /fragrance advice and consultation to create a meaningful & memorable customer experience, through human connection and byleveragingbrand storytelling & beauty tech tools
• Embodying Brand Excellence:Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
• Staying Trend-Forward:Maintaina strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance  

• Achieving Sales Targets:Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships:Proactively build authentic relationships with customers, both instore and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities:Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Creating Engaging Experiences: Design and execute innovative, engaging events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
• Brand Advocacy: Passionately represent L'Oréal Luxe brands and share yourexpertiseon internal and external social media platforms, adhering to company guidelines.

Operational Excellence  

• Teamwork and Training:Activelyparticipatein team efforts and complete all required training programs tomaintainup-to-date product knowledge and brandexpertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.

• Maintaining Counter Standards:Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment

Team management 

• Professional Development:Upskill & constantly to adapt to the luxe, beauty and retail business evolution
• People Management:As a team leader you will step up on management responsibilities when the managementareabsent. Ensuringrotasare followed correctly, breaksdon’toverlap and ensuring the retail fundamentals are all in place,incsite and stock

What We Offer

• Salary Range: $26– $34/hr(The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Your Future Team

Sales at L’Oréal is about the driving force behind the company’s success! We create relationships with our clients, identify their needs and design products that make a difference in their lives. Every day, we make a positive impact on someone’s business or life.

We Are Committed and Engaged

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation during the application or hiring process, please contact [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All of your information will be kept confidential, to the maximum extent permitted by law, according to EEO guidelines.