Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life This is a fixed-term contract to cover a maternity leave. As the E-commerce Team Lead, you'll be at the heart of the online sales strategy and customer experience for the Dermatological Beauty division's B2B platform. LDB Partner Shop is the #1 e-commerce website of L’Oréal Canada in revenue. You will play a key role in launching our products and promotions for SkinCeuticals, skinbetter science & La Roche-Posay, while mentoring two specialists and enhancing the platform to optimize its user experience.
Your responsibilities will include:
- E-commerce Strategy: Optimize the LDB Partner Shop promotion and enhancement calendar to maximize the impact and perfect the execution of each event, considering our many customer groups and brands.
- Technical Liaison: Work with our various IT teams to enhance the site and troubleshoot issues. You will represent Canada with global teams to test new platform features and liaise with commercial teams on online activations to maintain strong collaboration.
- Leadership & Mentorship: Provide guidance to an e-commerce specialist and a CRM specialist, ensuring excellence in merchandising execution as well as client retention and loyalty strategies.
- Reporting & Analysis: Track Key Performance Indicators (KPIs), work with the CDMO team to optimize dashboards, and analyze sales data to help marketing and commercial teams make data-driven decisions.
We Are Looking For We are looking for someone with a strong entrepreneurial spirit and a high degree of autonomy. You are adept at managing complex situations with excellent judgment and have a strong ability to troubleshoot technical and analytical problems.
- Proven experience in e-commerce, ideally with Salesforce Commerce Cloud.
- Business Acumen: Understanding the business drivers to grow online sales performance.
- Data Analysis: Ability to turn data (e.g., from Google Analytics) into actionable insights to guide strategy.
- Influence & Collaboration: Excellent communication skills to collaborate effectively with multidisciplinary teams and guide them toward a common goal.
- Agility & Problem-Solving: Ability to navigate a dynamic environment, adapt, and find innovative solutions.
What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
- Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference
Who We Are L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
The mission of L'Oréal Dermatological Beauty is to “Pioneer health and beauty to give the world life changing and sustainable dermatological solutions for all.” Our brands, including Vichy, La Roche Posay, CeraVe, and SkinCeuticals are trusted & recommended by dermatologists, general practitioners and pharmacists all over the world.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.