JOB TITLE
 E-commerce Key Account Manager – Saudi Arabia, Jeddah

Hello, we’re L’Oréal.
 We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity you’ve been searching for.

A Day in the Life

As an E-commerce Key Account Manager for the L’Oréal Dermatological Beauty (LDB) Division, you’ll play a pivotal role in driving the division’s online growth in Saudi Arabia. Reporting to the Commercial Director & E-commerce Manager, you’ll work closely with cross-functional teams to ensure our trusted dermatological brands like La Roche-Posay, CeraVe, and Vichy deliver exceptional consumer experiences online. You’ll lead strategic partnerships with key e-commerce players, manage performance metrics, and identify growth opportunities to scale our online business.

Here’s what your day-to-day will look like:

1. Strategic Account Management

• Lead and negotiate annual agreements with e-commerce partners to secure optimal terms and drive mutual growth.
• Build and nurture strong relationships with key accounts, ensuring alignment between L’Oréal’s digital activities and those of the retailers.

2. Digital Marketing & Consumer Experience

• Drive customer acquisition, retention, and growth through innovative digital marketing strategies, CRM, and loyalty programs.
• Ensure a seamless online customer journey, including effective delivery and returns processes.
• Collaborate with marketing teams to define the consumer experience and optimize e-merchandising.

3. Performance Tracking & Optimization

• Activate the right business drivers by analyzing e-commerce KPIs such as unique visitors, conversion rates, and profit optimization.
• Adapt strategies to fit the nuances of the local e-commerce market while leveraging global best practices.

4. Brand Presence & Innovation

• Ensure the brand’s online presence and journey are consistent with overall brand standards and strategy.
• Identify new e-commerce trends and opportunities for business growth, implementing action plans to capitalize on them.

5. Collaboration & Continuous Improvement

• Work closely with technology teams to ensure continuous improvement and upgrades to the site.
• Scale direct-to-consumer online sales (if applicable) and drive collaboration with distributors to achieve monthly turnover targets.

We Are Looking For

You’re a great match for this role if you have:

• Digitally Upskilled Expertise: You’re well-versed in e-commerce platforms, digital marketing, and CRM tools.
• Business & Negotiation Skills: You excel at building partnerships and negotiating win-win agreements.
• Analytical Mindset: You’re data-driven and can draw actionable insights from KPIs to optimize performance.
• Team Player: You thrive in a collaborative environment and can manage indirect teams through distributors.
• Entrepreneurial Spirit: You’re proactive, adaptable, and always on the lookout for new opportunities.

Your Experience Includes:

• 4 to 6 years in e-commerce business, with a proven track record in key account management.
• Hands-on experience with major e-commerce platforms.
• Managing monthly turnover targets and KPIs.
• Indirect team management through distributors.
• Dermo-cosmetics experience / skincare know-how is a plus

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!).
• Real responsibility from day one—there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender as well as people with disabilities, are accepted, can speak up, will thrive, and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.

Who We Are

The mission of L’Oréal Dermatological Beauty (LDB) is to pioneer health and beauty by offering life-changing and sustainable dermatological solutions for all. Our trusted brands, including La Roche-Posay, CeraVe, and Vichy, are recommended by dermatologists, general practitioners, and pharmacists worldwide.

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.