As the Digital Operations Analyst, based in our Bury office, you are responsible for the smooth running of promotions, pricing, and customer information on L’Oréal Partner Shop for either the Professional Products Division French brands (L’Oréal Professionel, Kérastase, Shu Uemura art of hair) or the Professional Products Division American Brands (Redken, Matrix, Pureology, Biolage, Pulp Riot).
A DAY IN THE LIFE
L’Oréal Partner Shop (LPS)
• Review business cycle briefing documents for your brands to make sure the proposed promotion mechanics are feasible and share any challenges address collectively.
• Create campaigns, promotions and coupons for your brands in the Business Manager system ensuring they will be visible to the correct customers and the call-out messaging on site is clear.
• Create bundle products and enrich complementary products.
• Create and maintain customer allocations and PLV campaigns in the Business Manager system.
• Mark discontinued products with the relevant flag.
• Ensure all cycle promotions are disabled accordingly in line with the end of the cycle.
SAP:
• Add new products to the list price workflow process.
• Input changes to structural terms as briefed by commercial and authorised by finance, ensuring that they are uploaded to the correct divisions in SAP.
• Work closely with Supply Planning to ensure material determination is set up correctly on products.
Other:
• Be the point of contact for the Commercial Support and Customer Care teams for queries relating to customer information, orders, promotions and pricing for your brands.
• Raise SNOW tickets for any issues identified on site and test proposed any fixes
WHO YOU ARE
• Experience in Salesforce Commerce Cloud and SAP
• Ability to manage complexity and be able to consider things from multiple perspectives
• Ability to build strong networks with internal stakeholders.
• Strong communication skills with the ability to support and influence when required
• Ability to think about better ways of working and make ideas a reality
• Strong attention to detail skills
WHAT WE OFFER
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
WHO WE ARE
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
In the Professional Products Division, our mission is to be the partner of choice for the professional hair industry. Inspiring stylists and creating desirability amongst consumers with meaningful brands. We’re the founding Division for the L’Oréal group, with a rich history over 110 years. The 8-brand portfolio includes the likes of L’Oréal Professionnel, Kérastase, Redken and Matrix and the division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair and beauty products.
HOW WE RECRUIT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.