Job Title: Assistant Vice President of Quality
Division: Open Manufacturing
Location: The Hub (Clark, NJ)
Reports To: Vice President of Open Manufacturing
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.
Job Overview:
The AVP of Quality will oversee all quality assurance and control activities within our open manufacturing organization, focusing on external contract manufacturing operations for 30% of the zone’s manufacturing production units. This role is critical in ensuring that our external manufacturing partners adhere to our stringent quality standards and regulatory requirements. The AVP of Quality will lead a team of quality professionals, working closely with 71 external subcontractors and internal departments to drive continuous improvement and maintain the integrity of our quality systems.
Key Responsibilities:
- Lead the Organizational Transformation for the OMA Quality team, including the design of any new ways of working, SLAs, and KPIs to deliver the results
- Lead Quality Assurance and Quality Management teams, continually encouraging 100% employee engagement. This includes across country in the US and Globally in APAC
- Develop, implement, and maintain comprehensive quality management process and controls for external 71 contract manufacturing partners, ensuring alignment with L’Oreal quality standards and regulatory requirements.
- Oversee quality assurance, quality management and process expertise teams to ensure that external manufacturing partners consistently produce high-quality beauty products for 30% of the NA Zone’s manufacturing units.
- Lead and manage the quality team, including hiring, training, performance evaluation, and professional development.
- Collaborate with external contract manufacturers, as well as internal teams including production, engineering, supply chain, and regulatory affairs, to address quality-related issues and drive continuous improvement initiatives.
- Lead the Group’s Quality Systems and Programs within OMA, ensuring training, adherence, and accountability at all levels.
- Participates in the recruitment and training of employees
- Direct all IQ operations and ensure compliance to all company and governmental legal regulations, including the FDA.
- Oversee the coordination of activities with R&I for new/changed product specifications.
- Establish and implement quality policies and procedures that support GMPs and ensure the necessary quality standards are met for components, raw materials, and finished goods.
- Anticipate and identify needs for new technologies, changing regulations, etc., and adapt resources and/or procedures accordingly.
- Through management of the team, oversee the coordination of activities with current and new CMs
- Prepare and manage operating and capital budgets.
- Develop training and train quality personnel on the use of new test methods
- Liaise with FDA, DGO, and other government or corporate agencies for quality audits.
- Interface with sourcing, purchasing, packaging, division, and CM for all quality related issues.
- Oversees a multidisciplinary team of scientists, engineers, and technicians to ensure all quality processes, procedures, and requirements are met and adhered to.
- Ensure Customer Complaints management
- Ensure Blue Book management
- Provide Quality Update to MANCOM and Division
- Manage Budget
- Support DGO/Internal audits
- Lead the approach of continuous improvement of quality: monitoring performance, analyze quality reports, monitor the change management
What We Are Looking For:
Required Qualifications:
- Bachelor’s degree is required in a physical science or engineering.
- 10+ years of experience in Industrial Quality within a manufacturing environment, preferably the cosmetics industry.
- Strong knowledge of Quality & Hygiene Regulations (FDA, GMPs, GLPs).
- Strong Computer Skills, to include experience with spreadsheets, presentation, and database management
- Experience with SAP, Fusion and ETQ
- Knowledge of and ability to use relevant laboratory tools and equipment
- Strong attention to detail and desire to follow procedures
- Excellent communication and organization skills
- Decision Maker
- Strong leadership and entrepreneurship
- Excellent written and verbal communications
- Excellent interpersonal skills
Travel:
- This position requires 35% travel
As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Additional Benefits Information As Follows:
Salary Range: $147,100 - $213,300 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.