Job Title Assistant Manager  - Community Management :Urban Decay

Division: Luxury Products Division

Location:  West Coast HQ

Reports To: AVP Consumer Engagement 

Description: 

Urban Decay is looking for a passionate community-builder to nurture and grow our vibrant network of beauty enthusiasts! You'll be the voice of the brand within this community, creating engaging experiences and fostering meaningful connections that involve developing and implementing creative strategies that resonate with our audience by moderating discussions, and responding everyone that touches the brand in a digital space. You'll be a keen listener and instrumental in in strengthening our community and building brand advocacy. Collaboration is key, as you'll work closely with the team to ensure community needs are met and staying ahead of industry trends will allow you to continually refine UD’s approach and ensure we're providing the best possible experience to our audience on social.  

Job Responsibilities:  

• Community Engagement: Actively engage with online communities across various platforms (e.g., Meta, Tiktok, Reddit, and YouTube) by responding and proactively pursuing comments, messages, and engagements.
• Social Listening and Monitoring: Monitor social media channels for brand mentions, industry trends, and competitor activity. Identify and escalate potential crises or issues to the appropriate team members.
• Community Growth: Implement tactics and execution to grow online communities organically, including identifying and engaging with potential influencers/creators and brand advocates.
• Reporting and Analytics: Track key performance indicators (KPIs) and provide regular reports on community growth, engagement, and sentiment. Analyze data to identify trends and optimize social media strategies.
• Collaboration: Collaborate with cross-functional teams, including marketing and sales, to ensure a consistent brand message and voice across all platforms.
• Platform Expertise: Stay up-to-date on the latest social media trends, best practices, and platform updates. Research and recommend new social media platforms and tools.
• Community Management Tool Management: Utilize social media management tools to schedule posts, monitor conversations, and track performance. (SPRINKLR, TRAACKR, CreatorIQ/Tribe, TalkWalker)

Communication & Interpersonal Skills: 

• Clear and Concise Communication: Expressing oneself clearly and effectively in both written and spoken forms, tailoring communication style to the specific audience and platform. This includes proper grammar, punctuation, and tone.
• Relationship Building: Establishing and nurturing positive relationships with community members, fostering a sense of belonging and encouraging interaction. This involves being approachable, friendly, and engaging.

Organizational & Management Skills: 

• Time Management & Prioritization: Effectively managing one's time and workload, prioritizing tasks based on importance and urgency, and meeting deadlines consistently. Community management often involves juggling multiple responsibilities simultaneously.
• Adaptability & Flexibility: Being able to adjust to changing circumstances and priorities, adapting communication strategies and community plans as needed, and remaining open to new ideas and approaches. Community needs and trends can evolve quickly.
• Multitasking: Handling multiple tasks and projects concurrently, switching between different platforms and communication channels efficiently, and maintaining focus and productivity in a fast-paced environment.

Other Essential Skills: 

• Positive Attitude & Enthusiasm: Projecting a positive and enthusiastic attitude towards the community and the brand, fostering a sense of excitement and engagement among members. Enthusiasm is contagious!

• Passion for the Brand/Community: Genuine interest and enthusiasm for the brand or community being managed, demonstrating a deep understanding of its values and goals. This passion will be evident in your interactions and inspire others.

• What’s In It For You
  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
  • Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
  • Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
  • Employee Resource Groups (Think Tanks and Innovation Squads)
  • Access to Mental Health & Wellness Programs
• Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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