Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life Based in our Montreal office, you will own the strategy and operations for our B2B loyalty programs dedicated to salon owners and stylists. Reporting to the Data, Ecom and Loyalty Director and guiding a Loyalty Coordinator, you will be instrumental in a key transformation project: merging multiple loyalty clubs into one multi-brand program, ensuring a best-in-class experience for our professional partners.

• Strategic Leadership: You will lead the evolution and innovation of our loyalty programs, defining new benefits and business models to maintain a competitive edge.
• Operational Excellence: You will oversee the entire program lifecycle, from member acquisition to rewards management, ensuring a seamless digital experience and exceptional support.
• Performance Optimization: You will establish and monitor key performance indicators (KPIs), leveraging data to provide actionable insights for continuous program enhancement and business growth.
• Team Collaboration: You will work in close partnership with marketing, e-commerce, and brand teams to align on strategic objectives and ensure flawless execution.

We Are Looking For You are a great match for this role if you are a strategic thinker with a proactive mindset who thrives in a fast-paced environment. You have a talent for turning data into action and a clear, collaborative communication style. We are looking for someone with:

• Project Management: Strong ability to lead complex projects, manage multiple priorities, and meet deadlines effectively.
• Data & Analytics: A data-driven mindset with the ability to identify trends and transform findings into clear recommendations.
• Stakeholder Management: Excellent communication skills to foster collaboration with diverse internal teams and external partners.
• Innovation & Agility: An innovative approach, with the ability to identify new opportunities for growth and improvement.
• Digital Acumen: A solid understanding of digital ecosystems, CRM platforms, and data interactions to drive a modern loyalty experience.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

Who We Are L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

At L'Oréal Professional Products Division, we have more than 115 years of avant-garde to define the present and shape the future of professional beauty. We are an open space for innovation and technology while we take care of the planet, creating more hope and less waste, we create as unique experiences in every channel, just as unique as you are. We are the cutting edge.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.