Job Description:

As a Customer Care Account  Executive, you are responsible to ensure the complete execution of the order-to-cash cycle for your client scope. You will:

• Establish a personalized relationship with the client in order to optimize service level.
• Proactively manage order processing and follow-up to ensure a seamless customer experience from order placement to delivery, while adhering to group norms and standards.
• Cultivate and maintain personalized relationships with your clients, ensuring the highest level of service and operational efficiency. This includes efficiently answering to the clients requirements (deadlines, shortages, information, disputes) as well as recording, analyzing and following up the dispute situations (complaints, deductions, returns, etc) in accordance with Credit Management, Finance, and PD.
• Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines.
• Proactively communicate with the hierarchy in case of challenges and implement appropriate corrective actions.
• Be responsible for the client accounts clarity (clearing of accounts)
• Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.

Qualifications:

• BA/BS degree with Supply Chain, Operations Management or Engineering 
• 2-5 years in customer care and external relationship management
• Communication, problem-solving, adaptability, time management, collaboration, and customer focus.
• Experience with customer service, data entry and accuracy, multitasking, order entry with ERP systems
• MS Office, PowerPoint, SAP, Excel. Power BI preferred
• English and Spanish (if working with LATAM clients)

Key Competencies:

• Innovator
  • Shows curiosity, Imagines creative solutions
  • Challenges the status quo and strives for excellence
• Entrepreneur
  • Takes initiative and accountability with courage and transparency
  • Builds a consumer / customer-centric organization
  • Improves performance by delivering both sustainable and short-term results
• Integrator
  • Listens and communicates effectively
  • Fosters a climate of trust, and constructive confrontation
  • Encourages transversal cooperation
  • Actively networks for effective stakeholder management