Lancôme is more than a brand; it is an invitation to a world of absolute elegance and scientific perfection. Within our global ecosystem, the Lancôme Beauty Institute represents the ultimate expression of this vision—a sanctuary where high-tech performance meets the French "Art de Vivre."

The rarity of this institution is unmatched: Prague is home to one of only three Lancôme Beauty Institutes in the entire world.

Standing alongside our legendary flagship in Paris and our elite location in China, the Prague Institute is not just a spa; it is a global destination. As the Institute Manager, you are the guardian of this crown jewel on a part-time basis (30 hours/week). You are the conductor of a high-end experience where every detail—from the touch of a therapist to the scent in the air—must be flawless. Your mission is to lead a "temple of beauty" that serves as the gold standard for luxury skincare in Central Europe and beyond.

A DAY IN THE LIFE

Team Leadership & Talent Development

• Lead and inspire a high-performing team of Beauty Advisors and Beauticians.
• Cultivate a culture of excellence aligned with Lancôme’s values of elegance and innovation.
• Drive recruitment, onboarding, and continuous training in technical and luxury service skills.

Customer Experience & Service Excellence

• Ensure a personalized "Luxury experience" journey for every client, from booking to follow-up.
• Act as the ultimate Brand Ambassador, personally managing VIPs and complex inquiries.
• Maintain flawless standards of hygiene, safety, and luxury aesthetic within the Institute.
• Monitor and optimize customer loyalty (CRM) and Net Promoter Scores (NPS).

Business Management & Growth

• Manage the P&L to achieve revenue targets for treatments and retail cross-selling.
• Execute a local marketing and events calendar to drive premium traffic.
• Analyze KPIs (occupancy, average ticket, re-booking) to optimize business performance.

Operational Excellence

• Oversee daily operations: scheduling shifts, professional inventory, and high-tech equipment maintenance.
• Ensure full compliance with L'Oréal procedures and local Czech regulations.
• Manage relationships with vendors and building/mall management

• Experience: 5+ years in Luxury Spa, 5-Star Hospitality, or Premium Retail management.
• Education: Business/Hospitality degree or high-level Esthetician certification.
• Expertise: Strong commercial acumen and deep knowledge of the luxury skincare market.
• Languages: Fluent Czech or Slovak and professional English.
• Traits: Exceptional poise, emotional intelligence, and meticulous attention to detail.

WHAT´S IN IT FOR YOU

• A stable career with a permanent contract in a leading global company.
• A comprehensive and competitive rewards package, including a bonus scheme, meal vouchers, and a MultiSport card.
• A generous benefits plan including 25 days of annual leave and 3 sick days to support your well-being.
• Access to our employee store with significant discounts on L'Oréal's portfolio of iconic brands.
• A place where you can contribute to something bigger and grow beyond your potential, with real responsibility from day one.