Retail and Education Executive - L'Oréal Dermatological Beauty (LDB) - South area (Reading ) 6m FTC

When you look at L'Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That's the beauty of L'Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we're well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won't get anywhere else.

If you want the Freedom to go Beyond, we'll see you at L'Oréal.

Being part of the Active Cosmetics Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.

We're the world leader in dermocosmetics, with international skincare brands recommended by health care professionals and distributed in healthcare outlets worldwide, including pharmacies, drugstores, medi-spa, e-retailers, and other key retailers.

Our portfolio is composed of 6 brands offering a range of skincare and haircare across the world; Vichy, CeraVe and La Roche-Posay being just a few. The products respond to all expectations linked to beauty and health of the skin: from dermatological and aesthetics skincare to natural solutions, from the most accessible ranges to the most premium ones.

L'Oréal is seeking a dynamic, experienced, and innovative Retail and Education Executive to shape the future success of education and retail excellence for L'Oréal Dermatological Beauty (LDB) brands, including La Roche-Posay, Vichy, and CeraVe.

You will be responsible for shaping the future of the L'Oréal Dermatological Beauty (LDB) Retail experience via regular face-to-face training  within key retailers and virtual training within smaller eretailers. This includes managing a structured call plan for the top  key Boots stores and other retailers and providing support requiring frequent travel and presence. This involves creating LDB brand ambassadors (retailer/LDB staff) that offer best-in-class service to consumers, whilst also supporting e-retailers via regular blog content and customer care team training.

This role supports the growth of our brands through comprehensive in-store training, targeted virtual training for e-retailers, content creation, effective merchandising, supporting  retailer conferences and engaging sales events to drive sell-out across all our retail partners. You will also be responsible for managing advocacy programs and supporting National Account Managers to land training projects for their retailers.

Your key Job Accountabilities:

• Retailer Training & Development:
  • Line manage LDB & agency skincare advisors within your designated area.
  • Deliver comprehensive training to retailer advisors (121/small group), encompassing full brand, franchise, NPD, skin diagnosis services, and personalised product recommendations to drive new customer recruitment, routine focus/ link selling and drive sales performance.
  • Support retailer upskilling conferences and seminars and provide regular NPD training for key e-retailers.
  • Lead by example, generating retail sales through successful active selling demonstrations.
• Stakeholder & Performance Management:
  • Build strong, effective relationships and foster engagement with all key staff, wider teams, store management and key stakeholders to enable them as brand advocates.
  • Monitor and review sales/performance with LDB and agency advisors and retailer store managers, providing insights and fostering transparent relationships on performance and needs.
  • Work closely with Large Chains Business Development Managers (BDMs) to support key independent doors' performance via quarterly NPD training.
• Brand Presentation & Compliance:
  • Ensure merchandising guidelines are followed in-store to maintain brand image and coach skincare advisors for continuous improvement.
  • Provide feedback on major stock concerns and promotional compliance issues.
• Business Development & Events:
  • Offer creative ideas to develop the business across all retailers.
  • Plan, set up, and staff stands at key retailer conferences and trade shows to promote brand knowledge and drive commercial objectives.
  • Support retailer head office events (e.g., Superdrug, Boots) attendance and preparation.
  • Support E-retailers with blog content on an array of skin subjects.
• Data, Reporting & Personal Effectiveness:
  • Collate continuous data on advisor and stores' receptivity to training, and monitor knowledge improvements and brand advocacy.
  • Complete all reports accurately, legibly, and on time.
  • Recruit advisors to the LDB academy learning platform and support where needed.
  • Perform to personal targets.

You have:

• Exceptional communication and presentation skills, with a passion for public speaking and the ability to inspire, motivate, coach, and develop people.
• Strong organizational skills, with excellent attention to detail, capable of managing budgets for training and events efficiently.
• Demonstrated relationship-building expertise, fostering strong, trustworthy connections internally and externally, and acting with human sensitivity.
• Profound commercial and sales awareness, understanding how your actions drive store sales and constantly seeking ways to exceed expectations with an energetic, proactive approach.
• Deep passion for the cosmetics industry and LDB brands, staying current with trends and consumer profiles to transmit consumer centricity.
• Resilience, tenacity, and creativity in overcoming challenges and maximizing training effectiveness, even when working autonomously.
• High self-motivation and adaptability, capable of managing a designated territory effectively and diligently.
• Proficiency in IT tools for timely data entry, reporting, and territory management.
• A strong desire for continuous growth, ready to go "above and beyond" and contribute to a collaborative environment.

Key Skills:

• Required Background: Previous Training and Sales Experience within the Beauty/Healthcare industry.
• Commercial Acumen: In-depth understanding of commercial drivers, including monitoring sales, effective sales techniques, and customer service.
• Strategic Thinking: Innovation, Entrepreneurship, and the ability to manage complexity.
• Brand & Product Expertise: Strong knowledge in skin and cosmetic science, with a sensitivity to the metier.
• Logistics & Execution: Experience in organizing and delivering events.
• Essential Qualification: Full, clean Drivers Licence for manual transmission cars.

YOU SHOW

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others' feelings and motives.

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning cultur

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

WHO WE ARE

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. 

 
Being part of the L’Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.’ As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. 
 

HOW WE RECRUIT

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

We put people development and learning at the heart of our business; we'll help you master your role, develop your technical expertise and you'll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you're actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don't forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That's why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There's also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.