Context:

Digital Transformation is at the heart of L’Oreal Group’s strategy. The CRM Technologies team sits within the Digital IT function, and its focus is to help provide solutions for its business and IT partners in SAPMENA. Our SAPMENA region covers South APAC Middle East and North Africa. The region comprises of more than 15 countries and more than 20 brands across 4 complementary divisions. 

The Single Platform Augmented Consumer Experience (SPACE) program was conceived in order to put consumer at the heart of this transformation which help us achieve consumer centricity, digital strategy and seamless omni—channel experiences for our brands. The SPACE program is made up of Consumer Data Platform (CDP), Consumer Data Services (CDS), Loyalty, and Analytics.  The SAPMENA region has just started embarking onto the SPACE program, and hence it would be an exciting and opportune time for the Digital Technical Architect to join us to help design the CRM ecosystem for the future. 

The role:

This role will take the technical ownership of all the CRM applications in SAPMENA, including accountability over the overall performance of the technical architecture design of the CRM ecosystem, with the end-goal of fully rolling out the SPACE program in SAPMENA.  This role will also bring value to the team with having deep understanding of technical architecture and proposing continued improvement initiatives for all the CRM products in the ecosystem.

This role will be required to work with both internal and external stakeholders. To elaborate, this role is responsible for ensuring vendors are developing their products in the right technical direction aligned with L’Oreal. Additionally, this role will need to work with internal stakeholders both at regional and local market level to give advice on architecture and provide technical solutions to any CRM related issues they may face. Zone level IT partners includes digital, data, integration, security, infrastructure and enterprise architecture teams. Local market stakeholders may include brand / division business teams and IT managers.

This role will report to the Head of CRM who has oversight over CRM programs, solutions and strategy for SAPMENA.

Your Capabilities & Skillsets:

This is a role which requires one to have strong technical architecture design and management skills along with a good interest and understanding of Business. In SAPMENA, both IT and Business teams work very closely together, hence a candidate who can translate business requirements and propose suitable technical solutions would be highly desired. 

With the advent of SPACE Program, we will be implementing several applications with both build and buy modes. As all these applications are built on different technology stacks, having experience and rich knowledge of working on different technology stacks would be key. For example, CDS is built on a vendor platform, CDP is on AWS, Loyalty is on vendor platform. These applications will be continuously developed and integrated, new solutions are also frequently being considered, hence your opinion and recommendations would be required. 

As this is a regional role, some meetings are held remotely. Therefore good, clear and high-quality communication with stakeholders from different countries will be required. 

The Team:

The SAPMENA CRM Team consists of a mix of Program Managers, Product Owners and Data Managers. Team structure is very flat with close communication and collaboration. The team will be looking to this person for technical consult and expertise. Hence strong inter-personal skills is a must. 

Key job accountabilities:

The successful individual will leverage their strong technical proficiency to...

• Lead the technical architecture design for SAPMENA CRM programs. This may include architecture redesign of data storage, loyalty and marketing automation tools.
• In charge of the code management for all SAPMENA CRM applications by reviewing the codes and documentation 
• Optimize the micro service design for all SAPMENA CRM applications (part of SPACE strategy)
• In charge of the trunk management for all SAPMENA CRM applications to make sure the application version is under control
• Optimize the application performance for all SAPMENA CRM applications by leading vendor to do performance test and optimization from code level
• Take care of the integration between all SAPMENA CRM applications and relevant applications in L’Oreal ecosystem.
• Provide technical support for other CRM related projects and other ad-hoc applications

Profile Requirements:

Technical Skills:

• Bachelor’s degree with a minimum of 7-10 years in application development with Java.
• Minimum 3-5 years’ experience in architecture management and technical lead.
• Have good sense on architecture design
• Have good experience on Micro service design, Spring cloud framework, JavaScript, RabbitMQ, Redis, PostgreSQL, Kubernetes and Docker.
• Have good experience on Azure Cloud service (Azure Kubernetes Service, Azure Database for Postgre SQL, Azure Cache for Redis, Azure Service Bus, Azure Key Vault, Azure Monitor and Azure DevOps).
• Have experience in applications like CRM, Marketing Automation tools, MDM or E-commerce is a plus.
• Have knowledge on Azure or GCP technology stack is a plus.
• Knowledge of source code/version management is needed.

Soft Skills: 

• Diligent & detail-oriented individuals with ability to understand customer needs and business priorities
• Process oriented who can perform problem solving using strong analytical skills.
• Strong and proactive communication and facilitation skills in English and experiences in partnering with business users, vendors, and other IT team members to design and implement systems solutions are desired.
• Good working attitude and strong ownership.
• Agile project management experience is a plus.
• Digital, and/or eCommerce related development expertise is a plus.