Hello, we’re L’Oréal. We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
This is a newly created role where you will be the ultimate ambassador for Lancôme, elevating our luxury service and driving unforgettable brand events. Reporting to the National Education Manager, you will oversee a portfolio of Lancôme counters across David Jones and Myer, inspiring our retail teams to deliver unparalleled customer experiences. This is a dynamic, in-store role that will have you travelling across your state, making a direct impact on our brand's success.
Your key responsibilities will be to:
- Champion Service Excellence: Dedicate your time to coaching, mentoring, and upskilling our in-store teams, transforming every customer interaction into a moment of luxury and personalized care.
- Drive Impactful Events: Partner with the events and retail teams to plan and execute captivating brand activations that build excitement, drive sales, and create lasting memories for our clients.
- Inspire and Educate: Act as the key link between our education strategy and in-store execution, empowering Beauty Advisors with the skills and confidence to be true brand experts.
- Build Strong Partnerships: Collaborate closely with Store Managers, retail teams, and brand Educators to ensure seamless operations and a unified vision for success across your portfolio of counters.
We Are Looking For
You are a great match for this role if you are an experienced retail leader, perhaps a Store Manager, ready to take the next step in your career. You are a natural coach who thrives on developing others and is truly motivated by delivering exceptional customer service.
We are looking for someone with:
- Retail Expertise: A strong background in retail, with a deep understanding of how to create a premium in-store environment.
- Customer Centricity: A genuine commitment to putting the customer at the heart of everything you do, with a vision for what exceptional service looks like.
- Coaching & Mentoring: The ability to inspire and develop retail teams, fostering a culture of continuous learning and growth.
- Stakeholder Management: Excellent communication skills to build strong, collaborative relationships with internal teams and retail partners.
- Brand Advocacy: You are a true brand advocate who can confidently represent Lancôme's values and elegance.
What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
- Real responsibility from day 1,there’sno sitting on the sidelines at L’Oréal
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.