For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
As a Digital Workplace Engineer for the Americas Zone, you will be a key pillar within the Digital Workplace Infrastructure team. Your mission is to ensure the excellence, evolution, and adoption of our productivity and collaboration ecosystem.
You will act as a hybrid expert, managing the Data & Collaboration and Individual Productivity pillars under Digital Workplace scope, ensuring that our digital tools empower L'Oréal employees to work smarter and stay connected.
Key Responsibilities:
1. Functional Leadership & Product Ownership
- Act as the Product Owner for the Individual Productivity and Data & Collaboration tools in a Microsoft 365 environment (O365, One Drive, Teams, SharePoint, One Note, Loop, Planner, etc).
- Stay ahead of the Microsoft and other vendors roadmap to identify new features that can optimize business processes across the Americas.
- Guide business teams on the best use of tools, transforming business needs into efficient digital workflows.
2. Technical Leadership & Expertise
- Provide high-level technical expertise (Level 4 support) to assist Service Delivery Managers (SDM) and Client Services teams in complex troubleshooting and daily operations.
- Serve as the primary technical point of contact for the zone Architecture and Security teams when evaluating third-party app integrations within our tenant.
- Lead technical migrations of accounts and data during M&A (mergers and acquisitions) activities within the zone.
- Ensure the stability, security, and performance of the Office 365 environment in our zone, managing licenses, and interfacing with messaging security technical teams (Proofpoint/Exchange).
3. Project & Demand Management
- Structure and manage the portfolio of demands and projects for your pillars, ensuring delivery within scope, time, cost, and L’Oréal quality standards.
- Collaborate closely with global Digital Workplace product teams to align zone execution with global standards and roadmaps.
- Coordinate the implementation of global initiatives within the Americas Zone, leading the necessary Change Management and communication efforts to ensure user satisfaction and adoption.
- Evaluate vendor products and services to complement the existing ecosystem when necessary.
What we are looking for:
Expertise in Microsoft Digital Workplace Ecosystem:
- Individual Productivity: Deep knowledge of M365 Apps (Word, Excel, PowerPoint, Outlook, One Note, One Drive for Business), and the Microsoft "Individual Organization" suite (To Do, Viva Insights, Bookings).
- AI & Innovation: Understanding and promotion of Copilot (or other Agentic / AI tools) and its integration into daily workflows.
- Data & Collaboration: Expertise in SharePoint Online, Teams, Forms, and Project management tools (Planner, Project, Lists).
- Tenant & Security: Knowledge of O365 Tenant management, Licensing, and Messaging security (Proofpoint/Outlook).
Professional Skills:
- Acts as a Proactive Business Partner: Imagines and promotes alternative solutions to match client needs; understands the "big picture" of the L'Oréal business model.
- Decode and Influence: Ability to simplify complex technical concepts for non-technical stakeholders to facilitate decision-making.
- Project Management: Proficiency in Project Management Methodologies (Agile/Waterfall) to set up clear action plans.
- Knowledge Management: Passion for staying updated on market trends and transmitting "know-how" to the broader IT community.
Requirements & qualifications:
- Experience: Previous experience as a Technical Lead, Functional Lead, or Senior Infrastructure Engineer in large-scale M365 environments.
- Education: Degree in Computer Science, Information Systems, or related fields.
- Certifications: Microsoft 365 Certified (Expert or Associate level) is highly valued.
- Languages: Fluent English and Spanish.
- Soft Skills: Strong communication, analytical thinking, and the ability to manage multiple stakeholders in a fast-paced environment.
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.