Title: Director, Internal Sales Training & Development, USA

Division: SkinCeuticals

Reports To: Vice President of Education & Training   

Location: Field based and remote within the USA

In the L’Oreal Dermatological Beauty division, we make a difference in the lives of millions of consumers by improving the health and beauty of their skin through every stage of life.  Our brands, CeraVe, SkinCeuticals, skinbetter science, La Roche Posay, and Vichy, lead the way in skin care innovation, offering safe and effective products and services that deliver on their promises.  We invest heavily in research and development and co-create our products with health professionals, scientists, and the 90,000 dermatologists we serve around the world.  We also design connected beauty experiences, harnessing intelligent technologies to empower people to take control of their skin health.
  
 Our mission is to make a positive impact on people's lives.  We are driven by human values of trust, respect, and authenticity.  Our teams work in a dynamic, supportive environment and work on meaningful projects that are changing the future of medical beauty.  If you want to lead in innovation, technology, and research, and you care about collaborating with passionate colleagues, serving communities, and acting for the planet, please join us!

https://www.youtube.com/watch?v=g740GJrNhng&feature=youtu.be

SUMMARY

Under the direction of the VP of Education and Training, this position is responsible for executing brand training for SkinCeuticals for all new team members, across all departments, as needed, leveraging digital platforms and in person sessions. Coordinating and executing a multi-phase, 12 month on-boarding program is the key responsibility of this position and works with the VP of Sales and the VP of Education to design, modify and optimize such program. The senior manager welcomes and guides new employees of the sales and education teams through the complete on-boarding process and ensures their access to all resources and tools to prepare them for their individual roles, in collaboration with their N+1’s support.  The senior manager will also focus on our unique selling model and certification program and assist in identifying selling skills needed and deliver such to our selling teams including Account Executives, Regional Sales Directors, Business Development, and Corporate Accounts teams.

GENERAL RESPONSIBILITIES

ON-BOARDING NEW HIRES

• Prepares for the new hire start date by granting access to training platforms, sending welcome box featuring SkinCeuticals products to arrive on start date, aligning onboarding milestones with manager.
• Hosts welcome call with all new field-based employees and their manager within 3 days of start with detailed on-boarding curriculum, expectations, and resources for the program; hosts training webinars and calls throughout onboarding period; provides feedback on assessments, maintains communication with hiring manager on all. 
• Constantly evaluates on-boarding program ensuring content and timing is impactful, efficient, and current aligning to strategic initiatives and selling model; suggests areas of opportunity and modifies on aligned modifications.
• Works closely with digital education to ensure learning plans in enablement platform align to overall brand on-boarding program; suggests modifications as needed and ensures plans are executed timely and effectively.
• Manages the relevant spots in the sales enablement platform, Highspot, as defined by our governance guide to provide clear directives, assets, tools, and resources for our new hires.
• Assigns/connects Regional Field Trainer to new hire for mentorship during onboarding period.

NEW HIRE TRAINING

• Responsible for creating, maintaining & delivery of content for all phases of new hire training related to selling skills, sales initiatives, train the trainer modules and other related to sales roles ensuring content is relevant, applicable, includes assessments, and accurate. 
• Manages the full execution of all field-based new hire training, currently defined as 2 in person trainings within the first 12 months of hire; plans training dates, location, facility contracts, agenda, set up and break down, and aligns speakers; ensuring all meetings are budget compliant. 
• Ensures guest speakers’ presentations align to training objectives, brand guidelines, and are presented in engaging formats.
• Ensures the learners’ experience, both virtually and in person, throughout all phases of new hire training is premium, interactive, applicable and appeals to diverse adult learning styles.
• Solicits feedback from attendees of new hire training; provides reports and insights to VP of Education; suggests ways of improvement based on feedback.
• Provides post assessment of attendees and reports to direct manager; provides guidance on additional opportunities for development; identifies any areas of concern with new hire.
• Manages all assets, materials, and inventory needed for internal training programs.

SALES TRAINING AND CONTENT NEEDS

• Manages our sales model program, including defining sales process, skills, enablement, tools and assets, and curriculum design; maintains tracking for KPIs and provides reports to leadership 
• Manages relative content, curriculum and assets in the sales enablement platform, Highspot, as defined by our governance guide to provide clear directives, assets, tools, and resources for our selling teams.
• Works closely with VP of Education and sales leadership on training needs of the field teams; sources/creates content for training needs related to selling skills and processes; presents opportunities to leadership for consideration.
• Works with sales, education and marketing on content development for field needs to support new product launches, in-office trainings and assets for our sales enablement platform.
• Delivers on-going training sessions for upskilling the sales teams through the AE Elevation series; defines agendas, creates content, sources speakers, and collects feedback for continuous improvement. 
• Manages the AE Case Studies project; defines topics for case studies, solicits content from teams, tools used, and results documented; formats to template and uploads to platform for visibility.
• Keeps abreast of competitors’ activities and actively shares information and ideas that will impact future success; offers collaboration opportunities with aligned industry experts.
• Collaborates with sales leaders to review ratings/status/progress of training initiatives of relative teams; gives guidance on interpretation of scorecards. 
• Completes a minimum of 2 field rides annually to maintain high level of business acumen on the sales role.
• Assists sales leadership and education with interviewing new hire candidates, as needed.

REGIONAL FIELD TRAINER PROGRAM

• Manages the RFT program in alignment with intention of sales leadership and education.
• Executes annual application process, reviews applications and makes suggestions on RFT applicants to sales and education leadership for consideration.
• Hosts monthly calls with RFT team to develop skills on mentorship, delivering feedback to peers, and facilitate best practices.
• Sets expectations of RFT role, ensures compliance with expectations and tracks initiatives for on-boarding mentorship, field rides and participation in the program.
• Completes end of year SPIFF paperwork for payout and RFT assessment of participants and provides to leadership. 

NATIONAL SALES AND TRAINING MEETING(S) 

• Assists in the preparation, agency sourcing, communication, content needs and schedule of the annual sales meeting(s).
• Is capable to present at NSTM on mainstage and in breakouts as determined by need and content.

OTHER

• Carries themselves as a leader and example among the field teams; fosters a positive environment both in person at all events and on any virtual platform.
• Prepares monthly reports, which will include, but are not limited to, a calendar of internal training activities, a summary of feedback from trainings, ROI report and all corporate required forms such as expense reports.
• Provides support to other cross departments (i.e., consumer affairs, human resources, customer service, marketing and DMI) with questions/answers, training, and education as deemed necessary. 

EXPERIENCE & ABILITIES REQUIRED 

• Valid US driver’s license
• Undergraduate degree
• 3+ years role within learning and development
• 2+ years public speaking and/or on-camera presentation
• 2+ years experience with curriculum design and content creation 
• 2+ years experience utilizing LMS and/or sales enablement platform(s)
• Excellence in Microsoft Office suite, zoom, or comparable
• Experience with authoring tools such as Articulate, Gomo, and Camtasia is a plus
• Ability to manage multiple priorities
• Ability to research and work independently
• Ability to collaborate effectively with team members and cross-functional business units
• Ability to travel to workshops, sales meetings, corporate office, and field as necessary to meet training objectives and business needs