Customer Business Manager – Consumer Products Division

A DAY IN THE LIFE

You Will:

•    Be responsible for driving retail sell-out, growing market share & managing your P&L for your portfolio of CPD brands both in-store & online.& online.

•    Build and achieve the customer results for the full customer portfolio: 

•    Sales, market share, P&L down to gross margin, forecasting

•    Build customer plans based on Category Strategy team recommendations and CPD priorities

•    Drive new business and / or e-retail / e-comm turnover in the account

•    Build and develop a team: 

•    Lead and engage the team

•    Develop, train, coach the team members individually

•    Cascade down information provided by manager

•    Manage a customer-centric approach:

•    Build a strong relationship with all relevant stakeholders of the customer,   including top buying management

•    Mutually share strategies with the customer, and jointly grow the categories with the customer

•    Be an “insider” to our customers

•    Develops in alignment with the Customer Business Director and Commercial Operations GM the customer strategy, aligns it with the retailers, Brands, and Category and Strategy Development team and implements common strategic work streams

•    Animate internally and externally (including external services) an efficient multifunctional organisation:

•    Drive the customer as Business Leader, by animating peer functions: marketing, supply chain, controlling, category management, shopper and category team

•    Accountable for the results of annual negotiation:

•    Supervise or/and decide in alignment with the Customer Business Director.

You Have:

•    Managing and developing a high performing team

•    Significant experience in a customer-facing role 

•    Experience in a non-commercial role is a strong asset

•    Proven knowledge of retailer strategies and objectives

•    Experience preferably within a consumer driven and fast past sales environment 

•    Agent of change - Ability to create new ideas and drive them through a business 

•    Strong presentation/communication skills with the ability to influence and inspire

•    Highly numerate – strong analytically and Good commercial acumen, driven by targets with a desire to succeed. Commercial experience a strong plus

•    Strong sensitivity to the beauty industry, product appreciation and an eye for aesthetics 

•    Ability to work in an ever changing & demanding environment 

WHO YOU ARE

•    A Leader. You have a track record of galvanising diverse groups of stakeholders and developing best in class category and shopper experts in your team.  

•    Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected. 

•    Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.

•    Teams are the new heroes: You are an empowering leader and you know that there is no better feeling than being part of a successful and dynamic team. Even if you are Superman or Wonder Woman, you recognise that teams are the real heroes. 

•    Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed. 

•    Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas. 

•    Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.

•    Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.

•    Accurate: You have the ability to work to a high degree of accuracy and meet deadlines. 

•    Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.

•    You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

WHO WE ARE

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact. 

In the L'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable.   The Consumer Product Divisions holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter.

HOW WE RECRUIT 

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal

We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.