Job Title: Analyst – Customer Service
Division: Operations America, Consumer Products Division – Product Development
Location: Cranbury, NJ
Reports To: Director – Customer Care
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.
What You Will Learn:
This is a role within Customer Service with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also looking for and working on initiatives to improve processes and streamline activities.
This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs.
Customer Service - Day-to-Day Responsibilities (~70%):
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Customer Service – Additional Responsibilities (~30%)
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What We Are Looking For:
Required Qualifications:
- College Degree Required.
- Proficient skills in Excel, Word, and Outlook.
- Excellent analytical skills with strong attention to detail.
- Excellent communication, interpersonal and organizational skills.
- Enthusiasm to work in a fast-paced, team-oriented environment.
- Ability to present data collected and analyzed to key business partners.
- Ability to understand the nuances of communicating effectively with Finance and IT.
- Ability to seek effective and efficient ways to achieve results.
- Ability to build and maintain positive relationships with internal and external customers.
Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions.
Preferred Qualifications:
- Supply Chain / Logistics experience desired but not required.
- SAP experience is desired but not required.
- PowerBi, Celonis Tableau, Analyzer is desired but not required.
- Lean/Six Sigma Business Process Improvement experience is desired but not required.
Competencies:
Analytical:
- Ability to analyze large data sets and conduct root cause investigations.
- Functional (transactional) knowledge.
- Calculated decision-making abilities.
- Analyze current processes to identify opportunities for improvement.
Interacts Effectively:
- Listens and communicates well.
Display sensitivity to the L’Oréal Métier and demonstrates excellence:
- Focuses on completing work accurately and with high quality.
- Sets high standards of performance for self and others.
Achieves results:
- Pursues objectives with drive.
- Stays proactive.
- Acts with integrity.
Manages complexity and demonstrates entrepreneurship:
- Reasons from multiple perspectives.
- Makes decisions independently.
- Takes initiative.
- Multi-tasking.
What’s In It For You:
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
- Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.