Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
As a Customer Service Consultant, you will be the voice of Aesop, providing exceptional support and building lasting relationships with our customers. Reporting to the Customer Service Manager, you will be a key player in a team dedicated to delivering a thoughtful and memorable consumer experience that reflects Aesop's unique brand philosophy.
- Elevate the Customer Experience: Engage with customers across various channels (phone, email, social media), offering personalized advice, escalate health-related cases, and provide solutions with care and precision. We take a White-Glove approach with Aesop customers.
- Embody Brand Expertise: Become an expert on Aesop's product range and ethos, providing insightful recommendations and resolving customer enquiries with confidence.
- Drive Customer Loyalty: Build and implement strategies to foster strong customer relationships, turning every interaction into a positive and enriching experience.
- Collaborate for Success: Work closely with internal and external stakeholders to share consumer insights and ensure a seamless, high-quality journey for all our customers.
- Support E-commerce Operations: Proactively investigate, track and resolve queries related to shipments, missing parcels, and delivery exceptions to ensure seamless order fulfilment. Escalate technical issues to Digital teams and collaborate to enact impactful systemic changes
NB: This is a 12 Month Month Max Term Contract working Monday-Friday
We Are Looking For
We are seeking an individual with a genuine appreciation for customer service and a strong alignment with Aesop’s values. You are empathetic, an excellent communicator, and have a meticulous approach to your work. We are looking for someone who:
- Demonstrates Customer Centricity, always putting the consumer’s needs at the heart of every decision.
- Excels in Building Effective Relationships with customers, as well as internal and external teams.
- Has strong Communication Skills, able to convey information clearly and with the brand’s distinct tone of voice.
- Is Agile and solution-oriented, capable of navigating challenges, rapid change, and finding effective resolutions.
- Shows a keen ability for creative Problem-Solving, with a methodical and thoughtful approach. We value Critical Thinking and Resilience in this role.
- Strong Technology skills, with the ability to multi-task across several digital platforms, processes and systems. Comfortability with Excel a bonus.
- Adhere to L’oreal’s guidelines on Data Privacy and Compliance Regulatory frameworks
What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks)
- Real responsibility from day one, there’s no sitting on the sidelines at L’Oréal
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger. Many of our brands have societal /environmental causes to make concrete difference
Who We Are
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.