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Efetivo
Nairobi Area
Nairobi
Supply Chain
Tempo Integral
17-Jan-2026

CUSTOMER SERVICE - EXPORTS CO-ORDINATOR

We create beauty that moves the world, and as our Exports Co-ordinator, you'll be at the heart of making that happen—connecting our products with people across the globe. Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As our Exports Co-Ordinator, you will be the key link ensuring our products move seamlessly across borders to our valued customers. You will play a vital role within our Operations team, orchestrating the entire export journey from order to delivery with precision and efficiency.

Here’s what you’ll be doing:

  • Managing export orders and liaising with customers to ensure all requirements are met.
  • Documentation Management: Preparing, reviewing, and organizing all necessary export paperwork. This includes commercial invoices, Bills of Lading, packing lists, certificates of origin, and specialized documents like SADC and COMESA.
  • Logistics Coordination: Scheduling shipments with freight forwarders and carriers (ocean, air, or road), negotiating shipping rates, and booking cargo space to ensure timely delivery.
  • Regulatory Compliance: Ensuring all shipments adhere to international trade laws, customs regulations, and country-specific requirements. This includes accurate HS Classification and adherence to Incoterms
  • Shipment Tracking & Visibility: Monitoring shipments in real-time and providing regular status updates to internal departments and customers. 
  • Financial Control: Tracking and reporting on costs, verifying vendor invoices for payment, and identifying opportunities for cost savings within the supply chain.
  • Stakeholder Liaison: Acting as a central point of contact for external partners (customs brokers, shipping lines) and internal teams (warehouse, sales, finance) to maintain operational flow
  • Demand Planning- forecasting and demand planning for export volumes in collaboration with commercial and operations team

We Are Looking For

We are looking for a strategic thinker with a solid understating of supply chain principles and export procedures.

You’ll thrive in this role if you have:

  • Bachelor’s degree in Supply Chain or a related field.
  • A minimum of 4 years of experience in a similar role.
  • ERP Knowledge-SAP is an added advantage.
  • Strong ability to plan, execute, and oversee the entire export cycle for multiple orders.
  • Excellent in building and maintaining relationships with export clients and partners.
  • Proficiency in tracking key performance indicators and providing insights on export activities.
  • Ability to foresee and proactively solve problems in a proactive and collaborative manner.
  • Ability to adapt to changing regulations and navigate logistical challenges effectively.

What’s In It for You

  • A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!).
  • Real responsibility from day one—there’s no sitting on the sidelines at L’Oréal.

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale while making sure we stay committed to making the world a more inclusive and better place for everyone and our planet.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

If you would like an opportunity to demonstrate your skills, apply and your profile will be considered on a rolling basis.

 

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