WHO WE ARE

 Welcome to the world of L'Oréal, where we create the beauty that moves the world. Some call us the world's biggest start-up, and that's because for more than a century, we have devoted our energy, innovation, and scientific excellence to offer each person around the world the best of beauty in terms of quality, efficacy, safety and responsibility.

4 Divisions, 36 Global Brands, 86k employees in 135 markets.

At L'Oréal Canada, we are a dynamic company focused on innovation and entrepreneurship. Join our team to help influence global brands in the Canadian marketplace, as well as discover the latest technologies created for a rapidly evolving industry. L'Oréal offers equal employment opportunities for all.

A DAY IN THE LIFE : 

Under the guidance of the Head of the Customer Care Logistics Manager, prepare to take on a central role as a key contact for customers and distributors of the prestigious brands of L'Oréal Canada. You will be at the helm of complete customer files, where you'll juggle order management and meticulously oversee credit-related aspects. This includes validating product quantities and prices, managing required dates, analyzing requests against forecasts, applying checks, and rigorously tracking claims, to name just a few.

You will also have the mission of creating various reports, collaborating closely with customers to develop innovative projects aimed at optimizing operations. Your involvement won't stop there – you will also be the preferred point of contact for the sales teams of L'Oréal Canada.

In addition to these stimulating responsibilities, you will be required to respond to customer calls, ensuring careful follow-up on orders with various stakeholders such as transportation and physical distribution. From managing credit claims to tracking returns, you will be the cornerstone of operational efficiency.

This position demands a standout personality: an exceptional communicator, fueled by convictions, possessing a critical sense, judgment, and an excellent team spirit. Your enthusiasm and curiosity will be your essential assets to excel in this role that offers a unique opportunity to make your mark in the exciting world of customer logistics at L'Oréal Canada. 

WHO YOU ARE :

• University degree in Business Administration (Operations and Logistics Management), Industrial Engineering, or related field;
• You are self-reliant and flexible;
• Good knowledge of MS Office software (Word and Excel);
• Knowledge of SAP software is an asset;
• Fluency in spoken and written French and English;
• You are open-minded, rigorous, diplomatic, a good team player and have an entrepreneurial spirit.

BENEFITS:

• Exclusive employee discounts of up to 50% (WOW!)
• Hybrid work model
• Summer and winter Fridays
• Access to a virtual learning platform
• Phenomenal vacation policy as well as time off for holidays
• Free and confidential 24/7 virtual health program 
• ...and much more!

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.