As a Portfolio Manager within L'Oréal ANZ, you will be a key liaison between the customer service team and the division, ensuring optimal stock allocation strategies and you'll play a vital role in maximizing customer service levels while aligning with business priorities and turnover objectives. You will report to the Portfolio & Catalogue Manager and work closely with several individuals from different metiers. This role focuses on process improvement and collaboration, not direct team management. 

• Strategic Stock Allocation: Develop and implement strategies to optimize stock availability across the division portfolio, ensuring products are available to meet customer demand.
• Data Analysis & Reporting: Analyze sales data, inventory levels, and customer service metrics to identify opportunities for improvement. Prepare regular reports to communicate key findings and recommendations to stakeholders.
• Cross-Functional Collaboration: Work closely with the Customer Service team, the physical distribution teams, the division, and other relevant departments (e.g., Supply Chain, Sales) to ensure seamless communication and efficient processes.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the stock allocation process. This includes streamlining workflows, automating tasks, and developing best practices.

We Are Looking For 

The ideal candidate is highly organized and analytical individual with a proven ability to influence and collaborate effectively. The following skills are essential: 

• Business Acumen: A strong understanding of business principles and their application within the luxury beauty industry.
• Communication: Excellent written and verbal communication skills, with the ability to clearly and concisely convey complex information to diverse audiences.
• Customer Experience Management: A deep understanding of customer service principles and a commitment to delivering exceptional customer experiences.
• Influence: Ability to effectively influence and persuade stakeholders at all levels to achieve desired outcomes.
• Prioritization: Exceptional organizational and prioritization skills, with the ability to manage multiple competing priorities effectively.
• O2C Management: Understanding of the order-to-cash process and its impact on inventory management.

What’s In It For You 

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND 

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF). 

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.