L'oreal Luxe Education Executive
Kiehl's, Helena Rubinstein, Takami, Youth To The People
Field Based - UK
I am the Omni Retail Education Executive for my Brand Portfolio (YTTP, HR, Takami, Kiehl’s). I am the face of the brand to our Retail team and the custodian of the Brand DNA and Brand Education Strategy. I champion the brand's values to inspire and drive our teams to deliver a world-class consumer experience. I champion product, services and experiences, set a high standard, and foster a coaching culture where our team feels developed & nurtured. I deliver training and engagement programs with the Omni Retail Education Manager & MB training team for brand, luxe and retailer BA communities.
Key Responsibilities:
BRAND EDUCATION
Deliver the Omni Education trainings for the portfolio of brands, ensuring to meet the needs of our teams and engage all BA models & Channels of distribution (Luxe BA’s, Mono Brand & Retailer BAs).
Create modules & content for One Retail & Trainings (Brand & MB).
Support Education & Field teams in training & coaching for their in-store teams (Luxe, Mono & Retailer BA).
Attends, supports and participates in relevant divisional meetings/project groups. Create, as well as localise global education programs on all categories of the brands.
Through regular store visits, bring to life brand education & coaching of BAs to elevate brand & consumer experience.
Keep up-to-date with the latest Education trends & self-development.
Evaluate the effectiveness of training programmes and report on the improvement and impact on sales/service for stakeholder feedback.
RETAIL & SERVICES
Collate feedback from key stakeholders & Area Managers on education needs of the brand & brand services.
Contribute to Services, CRM & Beauty Tech trainings and engagement, as well as meet the divisional objectives of the transversal retail KPI.
Support the Brand Beauty tech champion, & foster engagement of services & tech across the portfolio of channels/business models.
EDUCATION BUDGET & OPERATIONS
Deliver the brand education strategy on time & in budget.
Collaborate with the Head of Luxe Training to deliver on the multi-brand education calendar & key deliverables.
Support delivery of the BA conferences, Retail Drives & Retailer conferences (content, etc.)
PEOPLE DEVELOPMENT
Drive a culture of coaching & development.
Elevate the BA experience/journey and embed/launch key global and local initiatives.
Ensure BA adoption and usage of One Retail.
Champion cross-function collaboration and ways of working.
I AM:
Field based with
1 x day at Head Office per fortnight
1 x day in either Self-Fridges or Harrods per fortnight
Field time is a mix of store visits, classroom training, and content building
MY CORE KPIS ARE:
Retail Performance & KPI
Category performance
Pulse
BA Turnover & BA Pulse
NPS & CXE
MY DELIVERABLES/OUTCOMES ARE:
Elevated BA Experience Highly engaged BA workforce
World-class customer experience
O+O Consumer Experience strategy
Brand & Category Experience strategy
Retailer conferences
I HAVE IN-DEPTH KNOWLEDGE OF:
Education and training experience/technique
Retail leavers and landscape
Stakeholder Management
Project and change management
MY KEY SKILLS ARE:
Retail & Commercial Acumen
People & Stakeholder Management
Education, Training & Facilitation
Coaching
Strategy building & Analytical Skills
Empathy
Support and Development – Invest in Your Future with L'Oréal Luxe
We're committed to your growth and development. Here's how we'll support you every step of the way:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L’oreal Luxe community.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
- Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal
Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.