The world leader in beauty, present in 150 countries on fivecontinents! Our 36 international brands include L’Oréal Paris, Kiehl’s,Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beauté, Ralph Lauren,Maybelline New York, Kérastase, Biotherm, Lancôme, NYX PMU, L’OréalProfessionnel, Vichy, La Roche-Posay, Diesel, Cerave, our local brand İpek andmore.
For more than a century, L’Oréal has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world and innovate the beauty that meets the infinite diversity of our consumers’ beauty needs and desires.
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join us!
WHAT YOU’LL DO
Customer Knowledge
- Define Customer segmentation with CC, SC, and S&OP
- Build customer Journey – E2E process definition
- Identify Customer Needs , expectations, and pain points aligned with business – LPS
New Supply Chain Services
- Identify, develop, and communicate new services to amplify customer experience (Next day delivery, delivery schedule, SLA, customer priority,
- Continuous improvement of capabilities of B2B tools in terms of stock, customer experience, and projects
- Track promotional sell-through for distributors and sell-out for direct channel Key accounts and make necessary adjustments internally and externally
- Monitor product supply risks and notify customers of potential issues (Implant: make changes to order system)
- Manage VMI(Vendor Managed Inventory) Process E2E
Amplify Customer Experience& Satisfaction
- Tracking customer satisfaction based on Supply Chain KPIs (Service rate, on-time delivery, Claims, OTFR)
- Be the voice of customer satisfaction and the owner of a global NPS with a 360 approach
- Determine the best way to implement transactional and relational NPS & VoC
- Proactive communication with business teams, Distributors, and Key Accounts in terms of Supply Chain
- Implement and verify the overall respect of the Charter of Commitment
DO YOU HAVE WHAT IT TAKES
- Min 4 years of experience in supply chain
- Strong analytical problem-solving skills
- Good communication and negotiation skills
- Excellent communication skills in English
- Advanced level of MS Office Applications
- Ambitious, confident, and able to take initiative
WHAT COULD L’ORÉAL OFFER YOU
- The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
- Work with some of the biggest brands and experts in the business and the most passionate people
- A diverse environment
- Enablement to contribute to sustainability
- Opportunity to be at the center of digital transformation
- World-class training and development
You have the freedom to go beyond! That's the beauty of L'Oréal.
#WEARELOREAL
Take a closer look at our world here!