JOB SUMMARY:

This is a role within the Invoice to Cash Department with the ultimate objective of ensuring that Customers adhere to the payment terms and Credit Procedures.  This position is tasked with driving changes and improvements to the supply chain with respect to the Credit department by identifying issues; and then collaborating with both internal and external business partners towards resolution. An important aspect of this role is discerning when issues escalate and providing appropriate summarized information to enable management to make informed business decisions.

This position will have a significant portion of their time dedicated to the day-to-day management of credit for the assigned accounts.

Credit - Day-to-Day responsibilities (~65%):

• Review daily orders on credit hold and make decision to release or hold based on L’Oreal Credit procedures.
• Maintain invoice adherence to avoid past due. Maintain the expected DSO (Days Sales Outstanding).
• Communicate effectively with Customers, Sales, and Finance regarding collection of invoices and other credit related issues.
• Establish and maintain credit limits with the appropriate risk category.
• Pursue invoice EDI (Electronic Data Information) and EFT (Electronic Funds Transfer) initiatives with customers.
• Research new account applications using established methods: D & B, F & D reports, and other L’Oreal divisions.
• Supports NEO readiness objectives

Credit – Additional Responsibilities (~35%)

• Represent Credit at variety of Operation meetings and collaborate with internal and external partners of the Supply Chain.
• Lead collaborative initiatives to identify root causes and implement preventive measures to improve various AR / Order-to-cash metrics.
• Develop / Implement tools to monitor key credit metrics for L’Oreal Credit Team including but not limited to (Past Due Invoices, Aged Full Invoice Deductions, Unidentified Payments, Inactive Accounts, as well as identify Inconsistencies in Credit Master Data).
• Identify best practices across Credit Department, establish/ update standardized procedures to ensure they are documented and adhered to.
• Assist in the integration of acquisitions from a Credit standpoint.
• Assist in the implementation of new AR / Order-to-Cash systems.

Education, Experience and Skills

• College degree required
• Experience in Accounts Receivable with broader exposure to Supply Chain
• Proficient skills in Excel, Power BI, Access, Outlook
• Excellent analytical skills with strong attention to detail
• Excellent communication, interpersonal and organizational skills
• Enthusiasm to work in a fast-paced, team-oriented environment
• Ability to present data collected and analyzed to key business partners
• Ability to understand the nuances of communicating effectively with Finance and IT
• Ability to seek effective and efficient ways to achieve results
• Ability to build and maintain positive relationships with internal and external customers
• Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Specific Designations, Certifications or Licenses

• SAP experience is desired but not required
• Business Process Improvement experience is desired but not required
• High Radius

Competencies

Analytical

• Ability to analyze large data sets and conduct root cause investigations
• Functional (transactional) knowledge
• Calculated decision-making abilities
• Analyze current processes to identify opportunities for improvement

Interacts effectively:

• Listens and communicates well

Displays sensitivity to the L’Oreal Métier and demonstrates excellence:

• Focuses on completing work accurately and with high quality
• Sets high standards of performance for self and others

Achieves results:

• Pursues objectives with drive
• Stays proactive
• Acts with integrity

Manages complexity and demonstrates entrepreneurship:

• Reasons from multiple perspectives
• Makes decisions independently
• Takes initiative
• Multi-tasking