Main responsibilities

• Acts as an Aesop ambassador & subject matter expert across all Aesop offerings.
• Role-models Aesop's intention & purpose in every behavior & action. 
• Delivers foundational & ongoing training to foster deep understanding of Aesop brand, product, & experience.
• Stays up to date with Aesop's positioning in the marketplace, sharing insights across portfolio to build confidence & capability.
• Partners with A/SM to plan & prioritize actions to meet short & long-term needs.
• Plans & conducts regular & purposeful store visits to achieve lasting & positive impact. 
• Upholds portfolio learning completion & maintains accurate training data.
• Advises on opportunities to enhance operational practices that impact customer & team.
• Trains & coaches to bring to life the customer journey, experience & touchpoints. 
• Educates on adaptive approaches to create inclusive experiences for a diverse customer base.
• Objectively observes & assesses customer experience, identifying opportunities to elevate.
• Plans & executes relevant, contextual & appropriate learning solutions.
• Continuously promotes Aesop's entire range, embedding a deep understanding of relevance and interconnectedness. 
• Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. 
• Integrates observation, review & analysis of portfolio & team performance into daily workflow.
• Partners with A/SM to plan & implement relevant development activities.
• Facilitates proactive development of self, colleagues & store teams through training, coaching & feedback.
• Cultivate in store educator to drive customer experience and sales performance. 

 Suitability Considerations

People who thrive in this role

•Believe that skills and abilities are malleable and can be constantly expanded 

•Relish developing technical and interpersonal skills for self and others

•View challenges as opportunities to learn and grow 

•See effort and practice as the keys to mastery 

•Seek out new knowledge of contemporary learning and capability methodologies

•Are motivated by delivering on or exceeding goals and targets 

Key Experience, Knowledge & Skills

•Background in a customer and sales focused environment 

•Proven track record of effective in-person and virtual facilitation 

•History of successfully coaching others for performance 

•Specialised knowledge in learning methodologies and adult learning principles 

•Knowledge of skin care, hair care, body care, fragrance and home categories (advantageous) 

•Proven ability to analyse performance and take appropriate responsive actions

•Track record of strong relationship management and collaboration

•Ability to problem solve and make decisions within business boundaries 

•Strong written and verbal communication skills

•Strong commercial acumen

•Proficiency in English is required

•A bachelor's degree or higher is required.