London, England
Training & Education
Full - Time

L'Oreal Luxe, IT Cosmetics National Education Manager

Location – Office & Field

What are key highlights of this role?

We are looking for an exceptional National Education Manager who will be responsible for delivering the education and engagement strategy for the IT Cosmetics, collaborating with internal and external stakeholders to execute an exceptional experience and learning environment as well as lead innovation in digital learning and experience. Reporting into the National Retail & Education Manager, they will pioneer new collaborative ways of working between the brands and other tribes, and will be a key part of achieving the business units strategic goals


At IT Cosmetics, we are changing the conversation about beauty through our products, our actions and our belief that everyone is beautiful. It is our mission to empower individuals to be more confident and to make them feel their most beautiful. You will embrace beauty of every kind, to coach and inspire our Beauty Advisors to create memorable in store experiences.

What are the key responsibilities?

Highlights of the role:

·       Support the field team in the education and coaching strategies in their stores and teams.

·       Create and develop the education strategy with the Retail & Education Manager

·       Development of training modules/tools/materials to support and execute the Brand training program

·       Manage and Develop your team through coaching and on the job feedback

·       Collaborate with Brand Educators from other L'Oreal Luxe tribes to ensure Brand integrity and experience is consistent in all tribes

·       Ensure training and engagement initiatives are delivered within budget and on time

·       Research and recommend new ways/improvements to delivering training and education and keep up to date with latest trends in education

·       Work in partnership with other functions (Marketing, Retail, PR, and others) to deliver brand strategy and objectives

·       Analyse the need for trainings to be adapted/changed or new modules created based on the needs of the business

·       Manage and track the Beauty Advisor journey in brand, including all trainings, inductions and engagement

·       Manage and execute seasonal education programmes

·       Develop Digital, online and social education strategy, leading the innovation in digital education and engagement. Oversee and manage the brand community pages / any digital tools/apps

  • Through in store visits provide detailed feedback to National Retail & Education Director on what’s working and what’s not working

  • Be a One Luxe ambassador and advocate of change and agility
  • Identify and react to retail opportunities and challenges to maximize results

·       Support in education to drive understanding and the collection of CRM and VIP data

  • Support the Retail & Education Manager in the development of the Field teams education and coaching skills
  • Provide proactive feedback to internal departments to help drive collaboration between brands & tribes
  • Champion simplicity through ways of working with brands and field teams
  • Collaborate with Multi brand and Fragrance teams to ensure consistency, success and achieve retail targets

Preferred Skills & Qualifications

o   Previous sales and team management experience, ideally within beauty industry 

o   Previous training and education experience, ideally within the beauty industry

o   Exceptional training and coaching skills  

o   Experience and understanding of effective sales techniques, customer service and proven ability to drive results 

o   Strong analytical skills 

o   Strong capability on Microsoft Office (including Excel) and Outlook Highly organized by nature and excellent attention to detail

o   Strong communication and interpersonal skills

o   The ability to troubleshoot and problem solve

o   Professional, supportive with a positive attitude

Professional & Technical competencies

Masters Retail Fundamentals

  • Stays up to date with the market, consumers, competition and translates findings to positively impact the business
  • Builds on categories and shopper insights
  • Leverages business drivers

Develops Business & Operations

  • Highly resourceful, flexible and ability to solve problems
  • Ability to strategically forecast and meet your agreed productivity targets
  • Ensures events and animations are planned into the retail calendar

Enhance Selling & Customer Experience

  • Influences current and future retailer initiatives and collaborations to maximize opportunities
  • Focuses on customer service and builds customer relationships
  • Understanding and affinity for in-store merchandising

Foster Retail Development

  • Manages BA staffing and Retail partnerships
  • Improves NPS and Mystery Shopper by implementing action plans based on feedback
  • Trains and coaches on selling and service

You get

We put people development and learning at the heart of our business; we’ll help you master your role and develop your technical expertise, and you’ll also benefit from exceptional management and leadership programmes. From face-to-face programmes and online bitesize sessions to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. With world class upskilling platforms at your fingertips such as LinkedIn learning and Coursera, which allows you to gain qualifications from over 1000 universities from around the world, your learning and development really is in your hands.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
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