L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.
At L'Oréal Professional Products Division, we have more than 110 years of avant-garde to define the present and shape the future of professional beauty. We are an open space for innovation and technology while we take care of the planet, creating more hope and less waste, we create as unique experiences in every channel, just as unique as you are as you are. We are the cutting edge. If you are passionate about beauty, technology and sustainability; motivated by data, disruptive, creative and a great team player, I will be thrill to talk to you about this opportunity.
A Day in the life
In charge of building clients’ training offer (technical/PK, business, digital), boosting sales through education and driving to Access. Provides best in class customer experience O+O.
Foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Salons, implementing online local and international programs.
You will be also in charge of Brand education targets in their area aligned with commercial objectives.
Customer Support
- Visits and trains customers in his region to develop their technical (PK/business/social skills), working closely with the Business Partners
- Co-create, monitor, and support personalized education offers annually.
- Follows high potential clients in his region individually (maintain conquest list)
- Leads training sessions in salons, academies and online… in line with Education strategy.
- Is the relay and contact of clients concerning Access, to increase drive and subscriptions to Access
- Boosting sales through education + live streams + e-eventing
New client partnership: Conquest
- Visits and trains new potential client partners, in coordination with the Business Partners
Event Support
- Actively participates in brand educational events (regionally/nationally)
Brand Identity
- Is the guardian of the brand’s awareness within their area
- Improves in-salon and adapts to brand standards
- Communicates brand’s values and product information in seminars, trainings (classroom, digital,webinars…) to customer and colleagues
Reporting
- Weekly tracking (100%) of attendees, education focus, business opportunities/sales.
Business Duo coordination
- Trains Business Partners on brand (products and services)
Schools/Chains/Retailers
- Provides trainings for hairdressing schools/salon chains/retailers in given region.
Who you are
- Expertise on the brand: masters brand identity and knows value proposition.
- Masters all technical hair topics
- Deep knowledge of the brand’s products and services and knows how to present and transmit them to customers.
- Knows customer profiles and
- transmits customer centricity.
- Collaboration and team work skills, to develop the best tailor-made education and business development plan for the customer
- Commercial understanding
- O+O stylist journey
- Content creation & delivery
- Value tracking: data ROI + ROE
- Microsoft Office: Power Point, Word, Excel, Outlook
What we offer
- Competitive health/dental insurance and participation in the Registered Retirement Savings Plan (RRSP) from your first day!
- Defined benefit and defined contribution pension plan
- Access to a 24/7 telemedicine service (Maple)
- Hybrid work model (minimum 3 days/week in the office)
- Special Friday schedules
- Subsidized cafeteria, free coffee, soups, and tea
- Access to numerous virtual learning platforms
- Phenomenal vacation policy
- Paid year-end holiday week
- $500 wellness account per year
- Exclusive employee discounts of up to 50% (WOW!)
- Free BIXI membership and STM discounts
- Reimbursement of professional licenses
- And much more!
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.
The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
We are proud to be an equal opportunity employer.