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London
Operations
Full - Time
06-Oct-2020

Head of Customer Supply Chain

Consumer Products Division

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world.

We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation.

The Consumer Products Division’s mission is universal: to offer the best in cosmetics innovation to the greatest number of people on every continent. Its brands are available in all mass-market channels (hypermarkets, supermarkets, chemists and traditional stores).

The division is the spearhead of the group’s quest to win over a further billion consumers. The Consumer Products Division includes popular brand such as L’Oréal Paris, Garnier, Maybelline and Essie.


Lead the customer supply chain mission and relationships within the consumer products division, this role is key to continue our ambition to lead in Customer Supply Chain Management Excellence.

Strategy

As a strong leader and business partner, you’ll lead the entire customer supply chain team and key relationships with our customers. This exciting role holds responsibility for continuously driving efficiencies both internally and

externally. Identifying key improvement projects, influencing senior stakeholders and developing the CSC team are key to success.

Responsibilities within the role will include:

Manage multifunctional and business wide projects, with the aim to optimize the way we serve our customers.
Work closely with key senior internal and external stakeholders to ensure alignment of our mission and action plans.
Work closely with key customers in a true collaborative partnership, delivering against agreed internal and external KPIs. You will lead these work streams through your team.
Continuously develop your team to create a strong internal talent pipeline.
In short, you’ll be a leader with a strong voice, a team player within the Commercial Operations Mancom with a true multifunctional approach, driving continued
improvement and excellence striving to go above and beyond in the support of our customers.

People

You have the inspirational personality to get people behind you. We expect you to build on a performance-led culture while never losing sight of our customers. And you’ll develop and reinforce the Division’s reputation, both internally and externally, through excellence in relationships and services.


Entrepreneurial. Every single day, you spot opportunities to shake things up and change the 
world for the better.
Adventurous. CPD is for pioneers. So you’ll embrace challenges and change, with a drive for continuous improvement.
Ambitious. You crave success and we’ll support you all the way.
Respectful. Whether you’re talking to a business leader or a customer, you treat everyone the same way.
Team work. You recognize that teams are the real heroes.
Responsible. You’ll treat our customers and our consumers as if they’re your own.

Open. To new ways of doing things and challenging the norm.


Experience of developing and managing relationships, with a past record engaging and influencing internal and external stakeholders.
Supply Chain Knowledge/Experience: Excellent understanding of key Supply Chain functions including; Customer requirements, Physical Distribution, Cost To Serve and Stock
In Trade. 
Customer facing experience, with the ability to engage and influence our customers towards the execution of best practice.
Project Management: Excellent organisation and prioritisation skills – able to work effectively to deadlines. With authority to lead change and engage stakeholders at all levels
of the business.
Problem Solving Skills: Able to solve problems effectively and look for alternative solutions when challenged, whilst able to communicate new methods to others.
Excellent Communication skills, and be able to effectively communicate with stakeholders at all levels, communicating challenges and successes both internally
and externally